Life Insurance Claims Specialist (IP/TPD)

TAL Australia; Melbourne; On-site; AUD 70,000 - 110,000; Full time

Job summary

TAL Australia is seeking a Claims Consultant to manage life insurance claims from start to finish within our AusSuper group space. You will deliver a seamless experience for customers, advisers, trustees, and fund administrators, while maintaining high service standards.

The role focuses on end-to-end claims handling, collaboration with internal medical/legal specialists, and timely outcomes for customers. A strong emphasis on communication and empathy is essential.

Qualifications

• Experience in life insurance claims within a Group policy (IP/TPD ideal).
• Workers Compensation or Return to Work claims management experience with an Allied Health background is valuable.

Responsibilities

• Provide best-in-class customer and client experience, including regular status updates on claims.
• Independently manage a portfolio of TPD and IP claims end-to-end.
• Assess, analyse, calculate and finalise claim payments.

Skills

Claims management

Analytical skills

Communication & empathy

Time management

Job description

TAL Australia is seeking a Claims Consultant to manage life insurance claims from start to finish within our AusSuper group space. You will deliver a seamless experience for customers, advisers, trustees, and fund administrators, while maintaining high service standards.

The role focuses on end-to-end claims handling, collaboration with internal medical/legal specialists, and timely outcomes for customers. A strong emphasis on communication and empathy is essential.