Senior Life & Super Claims Case Manager

Eml Group; Brisbane; Hybrid; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Hybrid work options

Fitness Passport

Discounts at 350+ retailers viaRewards

Corporate wellbeing program

Comprehensive learning and development

EAP with medical advice access

Company-wide celebration events

Annual incentive scheme

Job summary

EML is actively seeking an experienced Case Manager to join our Superannuation team in Australia. You will manage a portfolio of insurance claims, ensuring timely assessment and progression while delivering compassionate and clear communication to members and beneficiaries.

The role emphasizes empathy, regulatory knowledge, and collaboration with internal and external stakeholders to achieve positive member outcomes.

Qualifications

• Experience in superannuation, life insurance or personal injury claims management.
• Strong understanding of claims processes and regulatory requirements.
• Excellent written and verbal communication; professional phone manner.

Responsibilities

• Manage a portfolio of superannuation insurance claims (TPD, IP, Terminal Illness, Death Benefit).
• Develop and implement claims management and member communication strategies.
• Assess and manage claims in line with legislation, fund rules and regulatory requirements.
• Support members, their representatives and beneficiaries with clear, compassionate communication.
• Deliver difficult outcomes with empathy and professionalism.
• Maintain accurate claim records and written correspondence.
• Collaborate with internal teams and external stakeholders for timely claims management.

Skills

Claims management

Customer service

Communication

Job description

EML is actively seeking an experienced Case Manager to join our Superannuation team in Australia. You will manage a portfolio of insurance claims, ensuring timely assessment and progression while delivering compassionate and clear communication to members and beneficiaries.

The role emphasizes empathy, regulatory knowledge, and collaboration with internal and external stakeholders to achieve positive member outcomes.