Hybrid Super & Life Claims Case Manager

Eml Group; Melbourne; Ibrido; AUD 90.000 - 120.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid work options

Fitness Passport

RewardsHub discounts

Wellbeing program

Learning & development

Employee Assistance Program (EAP)

Company celebrations

Annual incentive scheme

Descrizione del lavoro

EML Group is seeking an experienced Case Manager to oversee a portfolio of superannuation insurance claims, including TPD, IP, Terminal Illness and Death Benefit claims. You will work in a collaborative environment to ensure timely assessments and compassionate support for members and their families.

Based in Melbourne with flexible work options, training and development pathways are provided, alongside a culture that recognises contributions and a strong focus on stability and career growth in

Competenze

• Experience in superannuation, life insurance or personal injury claims is preferred.
• Strong understanding of claims processes, legislation and regulatory requirements.
• Excellent written and verbal communication with clear, compassionate interactions.

Mansioni

• Manage a portfolio of superannuation insurance claims within set timeframes.
• Develop and implement claims management and member communication strategies.
• Assess TPD, IP, Terminal Illness and Death Benefit claims per fund rules and legislation.
• Support members and beneficiaries with empathetic communication throughout the claims journey.
• Deliver outcomes with a solution-focused and professional approach.
• Maintain accurate records and collaborate with internal and external stakeholders.

Conoscenze

Superannuation claims management

Regulatory knowledge

Communication skills

Empathy and professionalism

Attention to detail

Stakeholder management

Descrizione del lavoro

EML Group is seeking an experienced Case Manager to oversee a portfolio of superannuation insurance claims, including TPD, IP, Terminal Illness and Death Benefit claims. You will work in a collaborative environment to ensure timely assessments and compassionate support for members and their families.

Based in Melbourne with flexible work options, training and development pathways are provided, alongside a culture that recognises contributions and a strong focus on stability and career growth in