Senior Life Insurance Claims Case Manager

MetLife, Inc.; Sydney; In loco; AUD 85.000 - 110.000; Tempo pieno

Vantaggi offerti da questo lavoro

Life insurance

Parental leave

EAP

Study assistance

Car leasing

Descrizione del lavoro

MetLife Australia is seeking experienced Case Managers to oversee complex life insurance claims in a digitally transforming environment. You will manage portfolios across Group and Retail, applying policy intent with empathy and professionalism.

You will use our claims platform to assess and decide claims, ensure compliance, and communicate updates to claimants and advisers while working with a collaborative team.

Competenze

• Experience managing life insurance claims, ideally 3+ years in a Group Insurance environment (TPD, IP, Death).
• Proven ability to interpret complex information and make evidence-based decisions.
• Strong communication skills with empathy and clarity.

Mansioni

• End-to-end management of life insurance claims (TPD, IP, Death) in line with policy terms.
• Use claims platform and tools to assess claims efficiently and accurately.
• Communicate decisions clearly to claimants with empathy and professionalism.
• Adhere to SLAs, regulatory and compliance requirements.
• Collaborate with internal/external stakeholders and contribute to team culture.
• Identify improvement opportunities to streamline processes and systems.

Conoscenze

Life insurance claims

Stakeholder comms

Regulatory knowledge

Formazione

Tertiary qualification in relevant field

Descrizione del lavoro

MetLife Australia is seeking experienced Case Managers to oversee complex life insurance claims in a digitally transforming environment. You will manage portfolios across Group and Retail, applying policy intent with empathy and professionalism.

You will use our claims platform to assess and decide claims, ensure compliance, and communicate updates to claimants and advisers while working with a collaborative team.