Compassionate Terminal Illness Claims Case Manager

Australian Super; Melbourne; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Flexible blended working

Learning and career development

Diversity and inclusion

Job summary

AustralianSuper is offering a 12-month maximum-term role as Case Manager, Claims Care within Member Operations. You will manage Terminal Illness claims end-to-end, supporting members and their representatives with compassion, while ensuring timely communication and high-quality member experience.

You will collaborate with colleagues, insurers and service providers, guiding members through requirements and maintaining thorough case notes to improve efficiency and outcomes.

Qualifications

• Experience in life insurance claims management within superannuation or an insurer.
• Experience handling sensitive claims including terminal illness or critical conditions.
• Strong understanding of superannuation, insurance and relevant legislative frameworks.
• Excellent verbal and written communication, able to explain complex information clearly.
• Strong problem-solving, decision-making and case management skills.
• Compassionate, member-first approach with confidence handling sensitive conversations.
• Excellent organisation and attention to detail; able to manage a portfolio of claims autonomously.

Responsibilities

• Manage Terminal Illness claims from notification through to payment.
• Support members and representatives with compassion and professionalism throughout the claims process.
• Guide members through requirements and ensure necessary documentation is obtained.
• Maintain accurate records, workflows and detailed case notes for your portfolio.
• Communicate with members via calls and written correspondence, keeping them informed of progress.
• Collaborate with colleagues, insurers and service providers to support timely claim outcomes.
• Identify opportunities to improve efficiency in the claims process and member experience.

Skills

Life insurance claims

Terminal illness claims

Superannuation knowledge

Communication skills

Problem solving

Organisation

Autonomous work

Job description

AustralianSuper is offering a 12-month maximum-term role as Case Manager, Claims Care within Member Operations. You will manage Terminal Illness claims end-to-end, supporting members and their representatives with compassion, while ensuring timely communication and high-quality member experience.

You will collaborate with colleagues, insurers and service providers, guiding members through requirements and maintaining thorough case notes to improve efficiency and outcomes.