Term-Time School Receptionist — Welcoming Front Desk

Brisbane Grammar School; Brisbane; On-site; AUD 30,000 - 39,000; Full time

Job summary

Brisbane Grammar School is seeking a Receptionist to be the friendly first point of contact for visitors, staff, and stakeholders during term-time. The role requires independence, initiative, and high confidentiality, presenting a professional image at all times.

Key duties include greeting guests, answering calls, guiding visitors, handling mail, maintaining supplies, and supporting the Admin Support Team. The position operates 8:00am–4:00pm in a school setting.

Qualifications

• Proven ability to maintain strict confidentiality.
• Strong customer service skills with a professional attitude and appearance.
• Excellent time management skills with the ability to work efficiently and flexibly.
• Strong organisational skills and attention to detail.
• Effective people engagement and interpersonal skills.
• Demonstrated initiative and ability to proactively complete tasks.
• Strong verbal and written communication skills.
• Ability to work to deadlines and manage competing priorities.

Responsibilities

• Maintain reception presence between 8:00am and 4:00pm.
• Greet and welcome guests in a warm, professional, and courteous manner.
• Maintain office security by following safety procedures and managing access via the visitor sign-in system.
• Direct visitors to the appropriate person and notify staff promptly via phone.
• Answer, screen, and forward incoming phone calls in a timely and professional manner.
• Keep the reception area tidy and presentable, ensuring all stationery, forms, and materials are kept out of sight.
• Provide basic and accurate information regarding the School as required.
• Receive, sort, and distribute daily mail and deliveries.
• Order and maintain inventory of front office stationery and supplies.
• Update the car park calendar and schedule visitor car parking.
• Perform other clerical duties such as filing, photocopying, and scanning as requested.
• Maintain the Headmaster’s kitchen, ensuring cleanliness and sufficient stock of tea, coffee, milk, and water.
• Ensure reception displays current editions of School publications (e.g., weekly newsletter, Grammar News).
• Provide support to the Admin Support Team during quieter periods.
• Open gates during lockdown periods as directed.
• Perform other duties as reasonably directed by the Executive Director, People and Culture, or their delegate.
• Follow all procedures outlined in the Reception Procedures Manual.

Skills

Confidentiality

Customer service

Time management

Organisation

Interpersonal skills

Initiative

Written and verbal communication

Deadline management

Teamwork

Problem solving

Tools

Microsoft Office

Job description

Brisbane Grammar School is seeking a Receptionist to be the friendly first point of contact for visitors, staff, and stakeholders during term-time. The role requires independence, initiative, and high confidentiality, presenting a professional image at all times.

Key duties include greeting guests, answering calls, guiding visitors, handling mail, maintaining supplies, and supporting the Admin Support Team. The position operates 8:00am–4:00pm in a school setting.