Receptionist

Brisbane Grammar; Brisbane; Hybrid; AUD 45,000 - 55,000; Full time

Job summary

Brisbane Grammar School is seeking a Receptionist to be the professional first point of contact for visitors, staff and stakeholders. This term-time role runs 8:00am–4:00pm and contracts until 30 June 2027, with duties spanning greeting guests, answering calls, handling mail, and supporting the Admin team.

Responsibilities include maintaining security, updating calendars, coordinating parking, and ensuring the Headmaster’s kitchen is stocked.

Qualifications

• Demonstrated confidentiality and discretion in handling sensitive information.
• Strong customer service focus with a professional appearance and attitude.
• Excellent time management and the ability to work flexibly to meet deadlines.

Responsibilities

• Greet and welcome guests professionally and manage the reception area.
• Answer, screen and forward phone calls in a timely manner.
• Receive, sort and distribute mail and deliveries; maintain front office stock.
• Maintain visitor sign-in, direct visitors and notify staff promptly.
• Open gates during lockdown periods; support Admin Team during quieter periods.
• Ensure reception is attended between 8:00am and 4:00pm; assist with clerical tasks as required.

Skills

Confidentiality

Customer service

Time management

Organisation

Interpersonal skills

Initiative

Communication

Deadline management

Team collaboration

Problem solving

Microsoft Office

Tools

Microsoft Office

Job description

The School
Brisbane Grammar School is a non-denominational boys’ school of about 2000 students (Years 5 to12) overlooking the Brisbane CBD. The School maintains a 150-year strong tradition of academic excellence, extensive cocurricular activities and student wellbeing programs. We are fortunate to have a team of dedicated and professional staff who provide an exceptional learning environment responsive to the needs of our students.

Our Community
At Brisbane Grammar School, we take pride in our dedicated and professional staff, who are part of the School's achievements. The School values professionalism and fosters a dynamic culture of innovation and collaboration. The School supports creativity within a supportive environment where teamwork is encouraged both within and across disciplines.

Job Description

Purpose

This position works term-time only. Contract until 30 June 2027.

The Receptionist is responsible for providing a professional and welcoming first point of contact for all visitors, staff, and stakeholders of the School. This role requires the ability to work independently, demonstrate initiative, and maintain the highest level of confidentiality. As the “face” of the School, the Receptionist plays a key role in presenting a positive and professional image at all times.

Reception Duties

• Ensure reception is attended at all times between 8:00am and 4:00pm.
• Greet and welcome guests in a warm, professional, and courteous manner.
• Maintain office security by following safety procedures and managing access via the visitor sign-in system.
• Direct visitors to the appropriate person and notify staff promptly via phone.
• Answer, screen, and forward incoming phone calls in a timely and professional manner.
• Keep the reception area tidy and presentable, ensuring all stationery, forms, and materials are kept out of sight.
• Provide basic and accurate information in person, by phone, or via email regarding the School as required.
• Receive, sort, and distribute daily mail and deliveries.
• Order and maintain inventory of front office stationery and supplies.
• Update the car park calendar and schedule visitor car parking.
• Perform other clerical duties such as filing, photocopying, and scanning as requested.
• Maintain the Headmaster’s kitchen, ensuring cleanliness and sufficient stock of tea, coffee, milk, and water.
• Ensure reception displays current editions of School publications (e.g., weekly newsletter, Grammar News).
• Provide support to the Admin Support Team during quieter periods.
• Open gates during lockdown periods as directed.

Other duties

• Perform other duties as reasonably directed by the Executive Director, People and Culture, or their delegate.
• Follow all procedures outlined in the Reception Procedures Manual

Hours of Work

• Reception must be attended to at all times, between the hours of 8:00am and 4.00pm.
• Leave is generally taken during the School holiday closure period

Desired Skills and Experience

Required Skills & Experience

• Proven ability to maintain strict confidentiality.
• Strong customer service skills with a professional attitude and appearance.
• Excellent time management skills with the ability to work efficiently and flexibly.
• Strong organisational skills and attention to detail.
• Effective people engagement and interpersonal skills.
• Demonstrated initiative and ability to proactively complete tasks.
• Strong verbal and written communication skills.
• Ability to work to deadlines and manage competing priorities.
• Collaborative and team-focused approach.
• Ability to be resourceful and proactive in problem-solving.
• Proficiency in Microsoft Office suite and other relevant software.

Our organisation is committed to protecting children and young people from harm. We require all applicants to undergo an extensive screening process prior to appointment.Candidates must disclose any information relevant to their eligibility to engage in activities involving children.

Brisbane Grammar School reserves the right to close the advertisement before the listed closing date.

BGS is an Equal Employment Opportunity employer committed to fostering a diverse, inclusive, and culturally safe workplace where everyone feels respected, valued, and empowered to thrive. Our recruitment process is designed to be inclusive and accessible. If you require adjustments at any stage, please let us know — we’re here to support you.