Tenancy Support Specialist for Community Housing

Argyle Community Housing; Canberra; On-site; AUD 55,000 - 75,000; Full time

Job summary

Argyle Housing in Canberra is seeking a Client Support Specialist to act as the main contact for clients within a housing portfolio. The role focuses on tenancy support services and coordinating community participation programs to sustain tenancies and strengthen community connections.

The position operates under the Residential Tenancies Act guidelines, with a commitment to delivering responsive client services in a not-for-profit housing organisation.

Qualifications

• Up-to-date knowledge of tenancy and housing legislation.
• Knowledge of social housing policies and procedures.
• Sound understanding of social and community issues impacting social and affordable housing clients.
• Sensitivity and understanding of cultural and socio-economic characteristics.

Responsibilities

• Operate as the key point of contact for clients within a housing portfolio.
• Coordinate tenancy support services and community participation programs.
• Help maintain long-term sustainable tenancies and community connections.

Skills

Tenancy legislation knowledge

Housing policy knowledge

Social and community issues awareness

Cultural & socio-economic sensitivity

Client service orientation

Job description

Argyle Housing in Canberra is seeking a Client Support Specialist to act as the main contact for clients within a housing portfolio. The role focuses on tenancy support services and coordinating community participation programs to sustain tenancies and strengthen community connections.

The position operates under the Residential Tenancies Act guidelines, with a commitment to delivering responsive client services in a not-for-profit housing organisation.