Team Leader, Housing

Illawarra Rugby League; Darwin; Híbrido; AUD 114.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

38-hour work week

Salary packaging

Hybrid work arrangements

Extra leave for wellbeing (HT Day Out)

Employee Assistance Program

Wellbeing initiatives, staff events, &

Descripción de la vacante

Housing Trust is seeking a Team Leader, Housing to supervise a five-person Customer Service and Support team, guiding tenancy management and service delivery in Coniston, NSW. This full-time role emphasizes coaching, regulatory compliance, and continuous improvement.

The role focuses on social, affordable, and market tenancies, with a customer-centered approach and strong oversight of policy and quality frameworks.

Formación

• Experience leading, coaching, or supporting others to build capability and deliver strong outcomes.
• Practical knowledge of social housing, real estate, and/or property management environments.
• Understanding of social and affordable housing policy, tenancy legislation, and community housing compliance obligations.
• Clear written and verbal communication skills, including the ability to prepare documentation and communicate with a range of stakeholders.

Responsabilidades

• Lead, coach, and support team members to build capability, accountability and confidence.
• Support the delivery and ongoing management of social, affordable and market tenancies across the Community Housing Portfolio.
• Promote a customer-focused approach to tenancy management, including the timely and fair resolution of complaints and appeals.
• Support consistent, compliant service delivery in line with relevant housing legislation, policy and quality frameworks.
• Contribute to continuous improvement by identifying opportunities to strengthen housing policies, procedures and ways of working.

Conocimientos

Team leadership

Social housing knowledge

tenancy legislation

Communication

Descripción del empleo

Team Leader, Housing

Housing Trust

Coniston, NSW

Full-time

$114,000 - $119,800 + Super

About the Opportunity

We are seeking a motivated and capable individual to step into the role of Team Leader, Housing.

Leading a team of five Customer Service and Support team members, you’ll provide day-to-day guidance, coaching and support to help deliver consistent, high-quality tenancy management services and positive outcomes for our customers.

In this role, you will:

• Lead, coach, and support team members to build capability, accountability and confidence.
• Support the delivery and ongoing management of social, affordable and market tenancies across the Community Housing Portfolio.
• Promote a customer-focused approach to tenancy management, including the timely and fair resolution of complaints and appeals.
• Support consistent, compliant service delivery in line with relevant housing legislation, policy and quality frameworks.
• Contribute to continuous improvement by identifying opportunities to strengthen housing policies, procedures and ways of working.

Please find the Position Description here.

What You Bring

• Experience leading, coaching, or supporting others to build capability and deliver strong outcomes.
• Practical knowledge of social housing, real estate, and/or property management environments.
• Understanding of social and affordable housing policy, tenancy legislation, and community housing compliance obligations.
• Strong problem-solving and decision-making skills, with the ability to balance competing priorities.
• Clear written and verbal communication skills, including the ability to prepare documentation and communicate with a range of stakeholders.

Enjoy Outstanding Benefits

• 38-hour work week with above-award salaries
• Salary packaging options to boost your take-home pay
• Flexible work arrangements (Hybrid work)
• Extra leave for wellbeing (HT Day Out)
• Employee Assistance Program for you and your family
• Wellbeing initiatives, staff events, and recognition programs
• Inclusive workplace: We celebrate and value diversity in all its forms

Housing Trust is committed to a diverse workforce.

We value diversity and we are confident that our inclusive culture enhances our ability to serve our customers and community. We welcome applications from all genders and identities, Aboriginal and Torres Strait Islander people, peoples of all ages, people with disability, people from culturally and linguistically diverse backgrounds and from lesbian, gay, bisexual, transgender, gender diverse, queer, intersex and asexual (LGBTQIA+) people.

If you identify as any of the above, we would welcome the opportunity to contact you and discuss how we can support you through the recruitment process, if required. Sharing this information will help you access support should you need it and will also help us to better understand the impact of our work. Please call the People and Culture Team on 4254 1166.

All candidates that reach the pre-employment stage will be required to undergo pre-employment checks including reference checks, pre-employment testing, satisfactory National Criminal History Check, and Working with Children Check.

Our values of Respect, Integrity, Support, and Empowerment underpin our decisions and behaviours

To work with us you will need to be committed to our values