Tenancy Manager

SGCH; Liverpool, Sydney, Fairfield; Híbrido; AUD 80.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

35-hour work week

Above Award pay

17% annual leave loading

NFP salary packaging

Health & wellbeing benefits

Paid Parental Leave

Descripción de la vacante

SGCH is seeking a Tenancy Manager to lead tenancy services, maintain strong tenant relations, and coordinate with internal teams across multiple offices in NSW and VIC. The role involves supporting sustainable tenancies, managing day-to-day tenancy matters and connecting tenants to services that improve wellbeing.

The position is contract-based until 15 January 2027, with a hybrid work arrangement across Liverpool, Bonnyrigg and Fairfield offices and occasional travel to other SGCH sites.

Formación

• Experience in housing or tenancy services.
• Ability to work with diverse and vulnerable communities.
• Strong communication and negotiation skills.
• Self-motivated with resilience to manage multiple priorities.

Responsabilidades

• Act as the main contact for tenants and keep them informed during issue resolution.
• Proactively manage rent arrears and tenancy debt to meet KPIs.
• Prepare and manage cases for NCAT hearings.
• Support tenant wellbeing by linking to relevant services and coordinating community activities.
• Conduct regular home visits to monitor property condition and tenancy issues.

Conocimientos

Tenant management

Customer service

Negotiation

Time management

Travel readiness

Descripción del empleo

Job Category: Tenancy and Support Services

What we do

At SGCH, we believe everyone belongs.This is why our purpose,‘to create belonging’drives our commitment tobuild a team wherediversity, inclusion andconnectionare at theheartof what we do.

As a leadingnot-for-profitcommunity housing provider supporting over 12,000 customers across 7,000 homes in NSW and VIC, wecontinue toinvestin our people, our homes, and our communities. Guided by ourvalues–We Care, We Create, We Connect –we’vebuilt an inclusiveworkplaceby caring for one another,creatingand sharingnew ideas, and connecting authenticallyevery day,whereeveryonehas the opportunity togrow and thrive.

We are committed tofostering an inclusive environment andbuilding a team that reflects the diversity of the communities weconnect with. We welcome applicants from all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, LGBTQIA+ individuals, and people of all ages and life experiences.If this role excites you butyou’renot sure you tick every box, we still encourage you to apply.Your passion and potential matter.

Join us in creating sustainable, connected communities whereeveryone feelsa sense of belonging andareempowered to thrive.

What we offer

• Competitivepackage–35-hour work weekwith competitive, above Award payand 17%annual leave loading

NFP salary packaging–Up to $15,900 tax-free, plus $2,500 for meals, entertainment and accommodation, and Novated leasing providing both convenience and savings

High-growth environment–Realopportunities to grow your careerwithafocus oninternal promotions,inhouse learning and developmentandstudyassistancesupport

Health and wellbeingbenefits-Corporate discounts with Flarefor everyday savings, Reward and Recognition program,access to a free 24/7Employee Assistance Program(EAP)for you and your family

Paid Parental Leave–12 weeks paid parental leaveand3 daysbonusannualleave

Agile and innovative work practices–Hybrid work arrangements including work from home options, and modern,well-locatedoffices close to public transport

Job Description

About the roleand about you

As a Tenancy Manager, you’ll be the primary point of contact for our tenants, ensuring their needs are met with care, respect, and efficiency. You’ll play a critical role in supporting sustainable tenancies by managing day-to-day tenancy matters while connecting tenants to services that improve their wellbeing.This is a rewarding opportunity to combine strong property/tenancy management skills with a genuine passion for helping people.

To succeed in this role, you will be an experienced Tenancy Manager, passionate about delivering exceptional service and creating positive outcomes for tenants and communities

This is a contract role till the 15 January 2027, based between our Liverpool, Bonnyrigg and Fairfield offices with travel other SGCH offices as required.

Duties

• Act as the main point of contact for tenants and keep them informed throughout issue resolution

Proactively manage rent arrears and tenant debt to meet KPIs and maintain financial sustainability

Prepare and manage cases for NSW Civil and Administrative Tribunal (NCAT) hearings

Support tenant wellbeing by linking tenants to relevant support services, and participate in support coordination and community/placemaking activities

Conduct regular home visits to monitor property condition, tenancy issues, and anti-social behaviour, and collaborate with internal teams and external partners to resolve complex tenancy issues

Desired Skills and Experience

• Working knowledge of NSW Residential Tenancies Act 2010.
• A current NSW Driver's Licence and willingness and ability to travel regularly to SGCH region sites and offices.
• Experience working with diverse backgrounds, including vulnerable individuals in a property management or challenging social, community, or welfare service delivery environment.
• Demonstrated skills in customer service, organisational and time management, prioritising and planning, communication and negotiation and the ability to work independently and collaboratively, serving customers of diverse backgrounds and vulnerability.
• Ability to work with a business acumen and a social heart with self-motivation, compassion and resilience to manage competing priorities, deadlines and multiple stakeholders, to continuously improve, and deliver the best outcomes for the business and customers.