Tenancy Manager, Community Housing Impact

The Housing Trust; Coniston; On-site; AUD 80,000 - 86,000; Full time

Benefits offered by this job

35-hour work week

Salary packaging options

HT Day Out (Wellbeing leave)

Employee Assistance Program

Wellbeing initiatives

Job summary

Housing Trust in Coniston, NSW is seeking an experienced Tenancy Manager to join our team on a full‑time, 12‑month maximum‑term contract. You will manage a portfolio of properties in line with the Residential Tenancies Act and our values, delivering high-quality tenancy support and timely property turnarounds.

You will work 35 hours per week with above‑award salary, salary packaging options, wellbeing leave, and access to an Employee Assistance Program to support you and your family.

Qualifications

• Demonstrated experience in tenancy management within community housing or a comparable environment.
• Strong knowledge of tenancy legislation and best-practice management.
• Highly developed customer service and communication skills.
• Proven ability to advocate and negotiate outcomes.

Responsibilities

• Managing a tenancy portfolio in line with the Residential Tenancies Act, internal policies, and organisational values
• Providing high-quality, respectful, and timely tenancy management services to customers
• Proactively managing vacancies, allocations, and property turnaround times
• Co-managing rent assessments, arrears, tenancy-related debt, and end-of-tenancy processes to meet financial targets
• Maintaining accurate records and collaborating with internal teams and external partners

Skills

Tenancy management

Customer service

Communication

Negotiation

Education

Certificate IV in Social Housing

Job description

Housing Trust in Coniston, NSW is seeking an experienced Tenancy Manager to join our team on a full‑time, 12‑month maximum‑term contract. You will manage a portfolio of properties in line with the Residential Tenancies Act and our values, delivering high-quality tenancy support and timely property turnarounds.

You will work 35 hours per week with above‑award salary, salary packaging options, wellbeing leave, and access to an Employee Assistance Program to support you and your family.