Temporary Customer Service Officer - Local Government

Colac Otway Shire; Colac; Sur place; AUD 72 000 - 76 000; Plein temps

Résumé du poste

Colac Otway Shire Council is seeking a friendly Customer Service Officer to join the Customer and Communications Department in a temporary full-time maternity leave position. Based in Colac, you will help residents and customers with information about council services and processes.

You will deliver a high-quality customer service experience across face-to-face, telephone and digital channels, support administration tasks including cash handling, and work as part of a supportive team in a

Qualifications

• Demonstrate highly developed interpersonal skills in relation to working as part of a team, working with minimal supervision, using initiative and adapting to a constant changing and fast-paced environment
• Have excellent communication skills and demonstrated problem solving abilities
• Demonstrate sound administration and clerical experience including cash handing and reconciliation
• Have excellent customer services skills with demonstrated experience in Reception and Call Centre operations
• Demonstrate well-developed computer literacy and skills, including experience in using databases, CRM technology and other computer software programs
• Demonstrate an ability to think laterally to source accurate information quickly and effectively

Responsabilités

• Has an efficient and responsive service that provides residents and customers with the required information about Council services and processes
• Provides a customer service experience consistent with Council’s values and best practice standards
• Is responsive to customer needs from face to face, telephone and digital services

Connaissances

Interpersonal skills

Communication skills

Problem solving

Reception & Call Centre experience

CRM/computer literacy

Outils

CRM software

Database software

Description du poste

Colac Otway Shire Council is seeking a friendly Customer Service Officer to join the Customer and Communications Department in a temporary full-time maternity leave position. Based in Colac, you will help residents and customers with information about council services and processes.

You will deliver a high-quality customer service experience across face-to-face, telephone and digital channels, support administration tasks including cash handling, and work as part of a supportive team in a