Customer Service Officer

Careers at Council; Colac; On-site; AUD 72,000 - 76,000; Full time

Job summary

Colac Otway Shire Council is seeking a Customer Service Officer for a temporary full-time maternity leave position based in Colac. You will deliver efficient information services to residents and customers across face-to-face, phone and digital channels, aligning with Council values.

The role requires strong communication, problem-solving, and clerical skills, with experience in reception and CRM systems. Salary ranges from $71,667.44 to $75,515.44 AUD per year pro rata plus superannuation.

Qualifications

• Demonstrate highly developed interpersonal skills in team settings.
• Excellent communication skills and problem-solving abilities.
• Experience in customer service and front-desk/reception/call centre environments.
• Proficient computer literacy and experience with databases and CRM systems.
• Ability to source accurate information quickly and effectively.
• Ability to work with minimal supervision in a fast-paced environment.

Responsibilities

• Provide information about Council services and processes to residents and customers.
• Deliver a customer service experience aligned with Council values and best practices.
• Be responsive to customer needs across face-to-face, telephone and digital channels.

Skills

Interpersonal skills

Communication skills

Problem solving

Customer service

Reception and call centre experience

Computer literacy

Tools

CRM software

Databases

Microsoft Office

Job description

We are seeking a friendly, customer focused team member to join our Customer and Communications Department asCustomer Service Officerin a Temporary Full-Time, Fixed Term Maternity Leave Position.

Located within two hours south-west of Melbourne, Colac Otway is renowned for its magnificent southern coastline, the Otway rainforests and the northern lakes and offers an attractive lifestyle with diverse employment opportunities. Backed by a thriving economy in primary industries, tourism, commercial and community services this is an exceptional career opportunity.

This position is based in Colac.

AsCustomer Service Officeryou willensure that Council:

• Has an efficient and responsive service that provides residents and customers with the required information about Council services and processes.
• Provides a customer service experience consistent with Council’s values and best practice standards.
• Is responsive to customer needs from face to face, telephone and digital services.

About You:

To support your success in this role you will:

• Demonstrate highly developed interpersonal skills in relation to working as part of a team, working with minimal supervision, using initiative and adapting to a constant changing and fast-paced environment
• Have excellent communication skills and demonstrated problem solving abilities
• Demonstrate sound administration and clerical experience including cash handing and reconciliation
• Have excellent customer services skills with demonstrated experience in Reception and Call Centre operations
• Demonstrate well-developed computer literacy and skills, including experience in using databases, CRM technology and other computer software programs
• Demonstrate an ability to think laterally to source accurate information quickly and effectively

Salary information: $71,667.44 to $75,515.44 per annum pro rata plus superannuation

Applications close on Thursday 22 October 2026 at 11.59pm

Please note: we reserve the right to conduct interviews with suitable candidates prior to the closing date.

Colac Otway Shire Council is a child safe organisation and is committed to creatinga diverse environment and is proud to be an equal opportunity employer.