Customer Service Officer

Colac Otway Shire; Colac; On-site; AUD 72,000 - 76,000; Full time

Job summary

Colac Otway Shire Council is seeking a friendly Customer Service Officer to join the Customer and Communications Department in a temporary full-time maternity leave position. Based in Colac, you will help residents and customers with information about council services and processes.

You will deliver a high-quality customer service experience across face-to-face, telephone and digital channels, support administration tasks including cash handling, and work as part of a supportive team in a

Qualifications

• Demonstrate highly developed interpersonal skills in relation to working as part of a team, working with minimal supervision, using initiative and adapting to a constant changing and fast-paced environment
• Have excellent communication skills and demonstrated problem solving abilities
• Demonstrate sound administration and clerical experience including cash handing and reconciliation
• Have excellent customer services skills with demonstrated experience in Reception and Call Centre operations
• Demonstrate well-developed computer literacy and skills, including experience in using databases, CRM technology and other computer software programs
• Demonstrate an ability to think laterally to source accurate information quickly and effectively

Responsibilities

• Has an efficient and responsive service that provides residents and customers with the required information about Council services and processes
• Provides a customer service experience consistent with Council’s values and best practice standards
• Is responsive to customer needs from face to face, telephone and digital services

Skills

Interpersonal skills

Communication skills

Problem solving

Reception & Call Centre experience

CRM/computer literacy

Tools

CRM software

Database software

Job description

We are seeking a friendly, customer focused team member to join our Customer and Communications Department asCustomer Service Officer in a Temporary Full-Time, Fixed Term Maternity Leave Position.

Located within two hours south-west of Melbourne, Colac Otway is renowned for its magnificent southern coastline, the Otway rainforests and the northern lakes and offers an attractive lifestyle with diverse employment opportunities. Backed by a thriving economy in primary industries, tourism, commercial and community services this is an exceptional career opportunity.

This position is based in Colac.

AsCustomer Service Officeryou will ensure that Council:

• Has an efficient and responsive service that provides residents and customers with the required information about Council services and processes.
• Provides a customer service experience consistent with Council’s values and best practice standards.
• Is responsive to customer needs from face to face, telephone and digital services.

About You:

To support your success in this role you will:

• Demonstrate highly developed interpersonal skills in relation to working as part of a team, working with minimal supervision, using initiative and adapting to a constant changing and fast-paced environment
• Have excellent communication skills and demonstrated problem solving abilities
• Demonstrate sound administration and clerical experience including cash handing and reconciliation
• Have excellent customer services skills with demonstrated experience in Reception and Call Centre operations
• Demonstrate well-developed computer literacy and skills, including experience in using databases, CRM technology and other computer software programs
• Demonstrate an ability to think laterally to source accurate information quickly and effectively

For further information regarding the duties and requirements of the role, please refer to the position description.

Salary information: $71,667.44 to $75,515.44 per annum pro rata plus superannuation

Applications close on Thursday 22 October 2026 at 11.59pm

Please note: we reserve the right to conduct interviews with suitable candidates prior to the closing date.

Colac Otway Shire Council is a child safe organisation and is committed to creatinga diverse environment and is proud to be an equal opportunity employer.