Customer Service Officer

Wagga Wagga City Council; Wagga Wagga; On-site; AUD 122,000 - 147,000; Full time

Job summary

Wagga Wagga City Council is seeking a motivated customer service professional to join our fast-paced team. The role focuses on delivering quality service to internal and external residents, handling inquiries, processing applications and providing timely feedback.

The temporary, full-time position (6 months, 35 hours per week) offers a stable workload with opportunities for progression while you contribute to a welcoming community and maintain accurate cash handling and reconciliations.

Qualifications

• Substantial previous customer service and/or administrative experience relevant to the role.
• Organisational, communication and interpersonal skills; and
• Ability to work effectively in a team and independently.

Responsibilities

• Providing advice to both internal and external customers.
• Undertaking call centre operations.
• Processing applications and requests
• Providing feedback to customers on unresolved issues in a timely manner; and
• Cash handling responsibilities including receipting and reconciliation.

Skills

Customer service experience

Call centre operations

Cash handling

Administrative experience

Job description

We have some exciting opportunities within our dynamic and positive Customer Service team.

If you are a motivated and highly skilled individual with a passion for providing quality service in a fast-paced environment, we would love to hear from you!

• Temporary, full-time position – 6-month term contract (35 hours per week).
• Remuneration of $2,686.30 gross per fortnight with the opportunity to progress to $3,223.56 gross per fortnight + superannuation (12%).

*Please note: Rates of pay for all Council employees aged between 15-18 years of age are paid in accordance with the Local Government (State) Award 2023, Clause 32. Junior and Trainee Employment. For further information, please see Council’s Junior Rates of Pay Fact Sheet.

Your new role:

Our focused customer service team members are the first point of contact for enquiries and provide valuable assistance for community members with a wide range of requests.

Duties of this position will include but are not limited to:

• Providing advice to both internal and external customers;
• Undertaking call centre operations;
• Processing applications and requests
• Providing feedback to customers on unresolved issues in a timely manner; and
• Cash handling responsibilities including receipting and reconciliation.

What you will need to succeed:

• Substantial previous customer service and/or administrative experience relevant to the role;
• Organisational, communication and interpersonal skills; and
• Ability to work effectively in a team and independently.

What is next?

Applications close on Tuesday, 3 November 2026 at 11.59pm AEST with interviews to be held in the week commencing Monday, 9 November 2026.

If you are interested in this role and would like more information, please contact Meredith Hester, Team Leader Customer Service on 02 6926 9***.

As part of the recruitment process, pre-employment checks will be conducted in line with requirements of the position.

Selected candidates for this position will be asked to consent to a police check. Please note that people with a criminal record are not discouraged from applying for the position. Each application will be considered on its merit.

Council is an inclusive employer. We strive to reflect the community in which we work, as a result we welcome and encourage applications from skilled people from all walks of life. This includes women, men, Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with a disability, veterans, sexually and gender diverse people, people with lived experience and people of all ages.