Temp Service Admin: Backlog-Busting, Detail-Driven

Woodforde Group; Melbourne; Presencial; AUD 47.000 - 66.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Onsite parking

Immediate start

Office-based role

Descripción de la vacante

Woodforde Group is seeking a Temporary Administration Assistant to join the Service team in Hallam. This immediate-start role focuses on clearing backlogs, updating systems and keeping customers informed while new schedulers are onboarded.

You’ll work across ServiceMax, Salesforce and Microsoft Teams, with full-time hours, in a busy, busy environment, and support a range of service administration tasks until Christmas.

Formación

• Strong administration experience within a busy, fast-moving environment.
• Excellent attention to detail and accuracy in data entry.
• Confidence speaking with customers over the phone.
• Experience managing customer enquiries and following up outstanding information.
• Knowledge of ServiceMax, Salesforce and Microsoft Teams is valued.

Responsabilidades

• Clear existing administrative backlogs and keep service information moving.
• Manage case queues and respond to customer enquiries.
• Follow up customers regarding outstanding quotes and information.
• Obtain outstanding purchase order numbers from customers.
• Update purchase order information to progress jobs to invoicing.
• Follow up outstanding customer payments and process one-time payments over the phone.
• Update work orders, job information and customer records.
• Navigate ServiceMax to locate job information and provide customers with updates.
• Coordinate technician compliance requirements and inductions.
• Support general phone and email enquiries across the Service team.

Conocimientos

Administration experience

ServiceMax experience

Salesforce experience

Customer service communication

Attention to detail

Herramientas

Microsoft Teams

ServiceMax

Salesforce

Descripción del empleo

Woodforde Group is seeking a Temporary Administration Assistant to join the Service team in Hallam. This immediate-start role focuses on clearing backlogs, updating systems and keeping customers informed while new schedulers are onboarded.

You’ll work across ServiceMax, Salesforce and Microsoft Teams, with full-time hours, in a busy, busy environment, and support a range of service administration tasks until Christmas.