Patient Communication Officer

NSW Health; Kingswood; On-site; AUD 51,000 - 53,000; Full time

Benefits offered by this job

Accrued Day Off (ADO)

Salary Packaging

Novated Leasing

Education Training Service courses

Employee Assistance Program (EAP)

Fitness Passport

Job summary

NBMLHDs Nepean Hospital is seeking a Patient Communication Officer to provide essential communication and administrative support, handling hospital enquiries, managing calls and reception duties, and assisting with patient movements within hospital systems.

The role operates on a 24-hour, 7-day rotating roster, including mornings, days, afternoons and nights. Applicants should have strong communication skills and a commitment to high-quality customer service.

Qualifications

• Relevant qualifications in office/administrative skills and/or equivalent experience in an administrative/front-line customer service role.
• Experience operating a multi-line or multi-extension switchboard with high call volumes.
• Strong communication and interpersonal skills with diverse stakeholders.
• Accurate recording and maintaining information through electronic systems and records.
• Ability to work autonomously and within a multidisciplinary team, with sound judgement.

Responsibilities

• Manage incoming telephone enquiries for hospital services and departments, ensuring professional handling.
• Support face-to-face reception duties and patient enquiry-related functions.
• Coordinate and escalate emergency calls following established procedures.
• Maintain patient movement information in hospital information systems and liaise with clinical and non-clinical teams.

Skills

Multi-line switchboard

Customer service

Communication skills

Data entry

Teamwork

Problem-solving

Education

Office/administrative qualifications

Tools

Hospital information systems

Keyboard / data entry

Job description

Employment Type: Permanent Full Time or Part Time

Location: Nepean Hospital

Remuneration: $37.27 - $38.44 per hour

Hours Per Week: Up to 38

Requisition ID: REQ700360

Applications Close: 26/10/2026

With CORE Values of Collaboration, Openness, Respect and Empowerment,

working with us will ensure your professional life is provided every opportunity to succeed and develop in your chosen career role.

About Us

Nepean Blue Mountains Local Health District (NBMLHD) is an exceptional environment to advance your career while enhancing your skills and expertise. As a recognised leader in the healthcare industry, we deliver a comprehensive range of public health services across the Nepean, Blue Mountains, and Lithgow Regions.

Nepean Hospital is a teaching hospital that provides tertiary referral services in emergency care, coronary care, diagnostics, gynaecology, paediatric, neonatal intensive care/ICU, maternity, mental health, rehabilitation, and surgery. The Nepean Campus has recently experienced tremendous growth and aims to support communities within and outside of Sydney’s western suburbs, providing world-class clinical facilities, services, and care.

An opportunity has become available to join Nepean Hospital as Patient Communication Officers. This is an exciting opportunity to play a vital role in supporting the day-to-day operations of a busy hospital while contributing to the delivery of high-quality healthcare services for our community.

As a Patient Communication Officer, you will provide an essential communication and administrative support service, acting as a key point of contact for patients, visitors, staff and external stakeholders. The role is responsible for managing incoming telephone enquiries for hospital services and departments, ensuring calls are handled efficiently, professionally and in a timely manner. You will also support face-to-face reception duties and assist with a range of patient enquiry-related functions.

Working within a fast-paced environment, you will play a critical role in coordinating and escalating emergency calls in accordance with established procedures, helping to ensure the safe and effective operation of hospital services. You will maintain accurate patient movement information, including the recording of patient admissions, transfers and discharges within hospital information systems, while supporting effective communication across clinical and non-clinical teams.

We are looking for applicants with strong communication and interpersonal skills, a commitment to providing high-quality customer service, and the ability to manage multiple priorities in a busy environment. Your attention to detail, ability to remain calm under pressure and commitment to excellent customer service will be essential in supporting the smooth operation of this important service.

This position operates on a 24-hour, 7-day-a-week rotating roster that includes morning, day, afternoon, and night shifts with weekends and public holidays. If you are looking for an opportunity to make a meaningful contribution to patient care and hospital operations while working within a supportive and dynamic team environment, we encourage you to apply today.

Benefits available to eligible NBMLHD employees

• Accrued Day Off (ADO) for full-time employees
• Opportunity for extra tax savings through Salary Packaging
• Novated Leasing
• Great education opportunities through Education Training Service which offers over 110 courses each year
• Access to our Employee Assistance Program (EAP) for staff and family members
• Fitness Passport

What you will bring to the role

• Relevant qualifications in office/administrative skills and/or equivalent experience in an administrative/front-line customer service role.
• Demonstrated experience operating a multi-line or multi-extension switchboard and effectively managing high volumes of concurrent calls while maintaining accuracy, professionalism and customer service standards.
• Demonstrated effective communication and interpersonal skills, including ability to engage with a diverse range of stakeholders, such as patients, visitors and clinical staff, as well as ability to use problem-solving, conflict resolution and negotiation skills to achieve effective outcomes in challenging situations.
• Demonstrated experience accurately recording, communicating and maintaining information through written messages, electronic systems, databases and hard-copy records, with a strong attention to detail.
• Demonstrated ability to work both autonomously and collaboratively within a multidisciplinary team, including the ability to exercise sound judgement and adapt to changing operational priorities.
• Demonstrated computer literacy and experience using multiple information systems, with proficient keyboard, data entry and information management skills.
• Demonstrated reliability, flexibility and commitment to supporting a 24-hour service, including the ability to work rotating shifts and respond to changing operational requirements.
• Demonstrated ability to prioritise competing tasks and manage workload effectively in a busy, high-pressure environment while consistently meeting service standards and organisational requirements.
  

For role related queries or questions contact Renae Islaub on ************@health.nsw.gov.au

NBMLHD is committed to creating a diverse and inclusive environment which reflects the community we serve. We encourage candidates from all backgrounds, including Aboriginal and Torres Strait Islander people, LGBTIQA+, Cultural and Linguistically Diverse (CALD) people, neurodiverse individuals, and people with disabilities to apply.

NBMLHD is committed to implementing the child safe standards. For more information, please click here Child Safe Standards

Employment of a temporary visa holder may only occur if no suitable permanent resident or citizen of Australia has been identified and must not exceed the duration or conditions associated with the current visa.