Telephonist (Level 2) - Canterbury Hospital

NSW Health; Sydney; On-site; AUD 49,000 - 51,000; Part time

Benefits offered by this job

Paid Parental Leave & Annual Leave

Salary Packaging & Novated Leasing

Free courses and coaching via Sydney教育

Employee Assistance Program (EAP)

Discounted Fitness Passport & telewell

Job summary

Sydney Local Health District – NSW Health is seeking a Telephonist Level 2 at Canterbury Hospital. The role involves handling calls at a major hospital site, paging emergency groups, and performing clerical duties to ensure efficient patient and staff support.

Ideal candidates will have hospital switchboard experience, excellent customer service in a busy setting, and strong communication skills to assist patients and visitors.

Qualifications

• Experience operating hospital switchboards and paging systems.
• Ability to assist the public, staff and clients calmly in a high-volume environment.
• Strong interpersonal and communication skills, written and verbal.

Responsibilities

• Answer incoming and outgoing calls at a major hospital site.
• Page emergency response groups for incidents such as cardiac arrests and trauma.
• Perform routine clerical duties and provide timely, courteous service to patients, visitors and staff.

Job description

Telephonist (Level 2) - Canterbury Hospital

Employment Type:TemporaryPart Time (32 Hours per week) Up to February 2027
Position Classification:Telephonist Level 2
Remuneration:$35.74 - $37.20 per hour + Superannuation
Location:Canterbury Hospital
Requisition ID:REQ701559

Sydney Local Health District is one of the fastest growing Local Health Districts in New South Wales. Our facilities and services are world class and our staff are dedicated, innovative and caring.

About the Role

Canterbury Hospital is committed to providing high quality healthcare services to our local community, focused on patient and family-centred care.

The role involves answering incoming and outgoing calls at a major hospital site, paging emergency response groups for incidents such as cardiac arrests and trauma groups, performing routine clerical duties, and providing an effective, efficient, timely, and courteous service to patients, visitors, the public, and hospital staff.

Ideal Candidate

• Demonstrated experience in the operation of hospital switchboards and paging systems.
• Demonstrated experience assisting the public, staff and clients in a high volume environment with the ability to provide assistance in a polite, clear, well-spoken and calm manner in all circumstances.
• Well-developed interpersonal, customer service and communication skills, both written and verbal.

Benefits and Perks

• Paid Parental Leave & Annual Leave loading
• Opportunity for extra tax savings through Salary Packaging, Novated Leasing & Meal Entertainment allowance, visit SalaryPackagingPlus
• Upskill with free courses, qualifications and coaching via Sydney Education
• Free Employee Assistance Program (EAP) confidential counselling for staff and their families

Discounted Fitness Passport membership and free telehealth nutrition and wellness resources from qualified professionals.

For more information, visit SLHD Benefits

This recruitment may be used to create a talent pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.

Working for Sydney Local Health District - NSW Health

This is a Category A position. To be employed by NSW Health you are required to provide evidence of vaccination to comply with the NSW Health Occupational Assessment, Screening & Vaccination against Specified Infectious Diseases Policy(PD2026_004).

SLHD is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. Aboriginal and Torres Strait Islander people and people with disability are encouraged to apply for all internal and externally advertised positions. If you require assistance, please advise the contact person at the time of your application.

Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles within NSW Health. For more information, please visit:https://www.steppingup.health.nsw.gov.au/

Sydney Local Health District is committed to implementing theChild Safe Standards.

For more information about SLHD please visit ‘Working with Us’

For Applicant Support and Information, visit ‘Applicant Information’

For enquiries, please contact Ruby Mccubbin via email at *************@health.nsw.gov.au

Applications Close: 8 November 2026