24/7 Hospital Switchboard Operator (Part-Time)

NSW Government; Sydney; On-site; AUD 49,000 - 51,000; Part time

Job summary

NSW Government through the Northern Sydney Local Health District (NSLHD) seeks a Telephonist Level 2 for the Hornsby Hospital switchboard. The role focuses on reliable, patient-centered communication in a fast-paced health environment.

You will manage a high-volume switchboard, ensuring calls are answered promptly and professionally. The ideal candidate will have exceptional verbal and written communication, experience in hospital or call-centre environments, and the ability to stay calm under

Qualifications

• Exceptional verbal communication with a clear, polite phone manner and strong written communication abilities.
• Experience in a hospital switchboard, call centre, or similar high-volume, fast-paced communications environment.
• Ability to remain calm under pressure and manage difficult, urgent, or emergency situations.

Responsibilities

• Operate the hospital switchboard and paging system efficiently.
• Ensure calls are answered promptly with clear and concise communication, providing a 24-hour service for NSLHD.

Skills

Verbal communication

Written communication

Hospital switchboard

Calm under pressure

Call centre experience

Job description

NSW Government through the Northern Sydney Local Health District (NSLHD) seeks a Telephonist Level 2 for the Hornsby Hospital switchboard. The role focuses on reliable, patient-centered communication in a fast-paced health environment.

You will manage a high-volume switchboard, ensuring calls are answered promptly and professionally. The ideal candidate will have exceptional verbal and written communication, experience in hospital or call-centre environments, and the ability to stay calm under