SESLHD Telephonist

NSW Health; Randwick; Sur place; AUD 71 000 - 74 000; Plein temps

Avantages offerts par ce poste

Salary packaging options

Novated Leasing

Discounted Private Health Insurance

Days off (up to 12)

Learning and development

Fitness Passport

Employee Assistance Program

Résumé du poste

NSW Health at Prince of Wales Hospital, Randwick, seeks a Telephonist Level 2 for permanent full-time work. You will oversee day-to-day telecommunication services, including PABX, VoIP and paging, delivering courteous assistance to patients, staff and the public.

This role emphasizes strong customer service, teamwork, and the ability to work a 24/7 rotating roster. Salary is $70,881.98–$73,766.41 per annum plus superannuation, with salary packaging options available.

Qualifications

• Commitment to quality customer service.
• Experience handling diverse enquiries in a busy environment.
• Ability to work in a rotating 24/7 roster.
• Proficiency with Microsoft Office including Word and Outlook.
• Current driver’s licence or willingness to travel.

Responsabilités

• Manage day-to-day operation of telecommunication services.
• Maintain PABX, VoIP, MIE and paging services.
• Provide quality customer service to patients, staff and the public.
• Facilitate timely access to services.

Connaissances

Customer service

Enquiries handling

Teamwork

Organisational skills

24/7 roster

MS Office

Driver's licence

Outils

Microsoft Word

Outlook

Description du poste

South Eastern Sydney Local Health District

REQ701718

Employment Type: Permanent Full Time
Position Classification: Telephonist Level 2
Remuneration: $70,881.98 - $73,766.41 per annum Plus Superannuation
Hours Per Week: 38
Requisition ID: REQ701718
Location: Prince of Wales Hospital, Randwick
Application Close Date: 28 October 2026
Interview period between: 5 November 2026 to 11 November 2026

The Role

The vision for South Eastern Sydney Local Health District (SESLHD) is ‘exceptional care, healthier lives’. SESLHD is committed to enabling our community to be healthy and well, and to providing the best possible compassionate care when people need it. Provide quality customer service to patients, employees and members of the public, ensuring a respectful and helpful response is provided to all face-to-face and telephone enquiries, facilitating timely access to people and services and supporting a positive opinion of the health service. To be responsible for the day to day running and operation ofTelecommunication services incorporating PABX and VoIP telephone services, MIE (Message Integration Engine) and Paging services.

Additional Benefits

Financial benefits - Salary packaging options - Up to $9K for living expenses, $2.6K meal & entertainment, Novated Leasing; and Discounted Private Health Insurance.

Work-life balance - Up to 12 allocated days off each year (for full-time employees) in addition to annual leave

Professional growth - Learning and development opportunities, including in-house training with RTO My Health Learning .

Health & wellbeing - Discounted gym memberships with a Fitness Passport and Employee Assistance Program (EAP) for employees and family members.

Selection Criteria

• Demonstrated commitment to providing quality customer service.
• Experience in responding to a range of customer enquiries and determining the appropriate response in a complex work environment.
• Proven to work as part of a team in a busy environment.
• Organisational skills and ability to work with limited supervision.
• Ability to work a 24 hours, 7 day a week rotating roster.
• Experience in the use of Microsoft Office packages including Word, Outlook as well as other PC based programs.
• Current drivers licence (or a willingness to travel in accordance with the demands of the position).

Our CORE Values

Collaboration, Openness, Respect and Empowerment and have been created by employees for employees and help define how we work and to inspire positive interactions in the workplace.

We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplaces are welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and social-economic status. Read about our Diversity, Inclusion and Belonging Strategy for more information.

Reasonable Adjustments

NSW Health recognises everyone is unique, and that you may require some adjustments to ensure you have the best opportunity to apply. If we can make some adjustments to the NSW Health recruitment/interview process, then please email [e-mail] and let us know. Adjustments may include but are not limited to, physical requirements, interview setups and specific interview availability times where required.

Information For Applicants

• An eligibility list may be created for future vacancies
• Employment of a temporary visa holder may only occur if no suitable permanent resident or citizen of Australia has been identified for this position following suitable labour market testing.
• Applicants will be assessed against the essential requirements and selection criteria contained within the position description

NSW Health acknowledges the people of the many traditional countries and language groups of New South Wales. It acknowledges the wisdom of Elders past and present, and pays respect to all Aboriginal communities of today.