Telephonist

Northern Sydney Local Health District; Hornsby; On-site; AUD 49,000 - 51,000; Part time

Job summary

Northern Sydney Local Health District is seeking a customer-focused Telephonist Level 2 for Hornsby Hospital Switchboard on a permanent part-time basis. The role requires a calm, professional manner and the ability to manage high-volume calls in a fast-paced hospital setting.

You will ensure clear verbal communication, handle paging tasks, and contribute to reliable 24-hour coverage for NSLHD, with emphasis on quality patient-focused service.

Qualifications

• Exceptional verbal communication with a clear, polite phone manner.
• Demonstrated experience in a hospital switchboard, call centre, or similar high-volume environment.

Responsibilities

• Operate the hospital switchboard and paging system efficiently, answering calls promptly with clear communication, providing a 24-hour service for NSLHD.
• Support and facilitate urgent or emergency communications and paging as required.

Skills

Verbal communication

Written communication

Hospital switchboard experience

Job description

We are seeking an enthusiastic, reliable, and customer-focused individual with a calm,professional manner and a strong commitment to providing high-quality communication andsupport in a fast-paced environment.

Employment Type: Permanent Part Time

Position Classification: Telephonist Level 2

Remuneration: $35.75 - $37.20 per hour

Hours Per Week: 8

Requisition ID: REQ701052

Who we are

We are a health service that touches thousands of lives across the Northern Sydney Local Health District, together as a team of like-minded people. We are passionate, driven and have the skills and knowledge to care for our patients whilst creating the best services possible. Our teams have meaningful, interesting and rewarding work everyday. We challenge and nurture each other, sharing our knowledge and experience so that we can deliver better care for everyone There’s a real sense of belonging here because we value and respect our patients, employees, and teams’ voices. You’ll feel a real privilege being a trusted caregiver in our patients, their families, their carers, and our communities’ lives.

NSLHD is proud of our diverse and inclusive workplaces, a place where health care professionals can thrive and feel they belong. We are committed to ensure that all our people feel respected and participate safely within a work environment without aggression, sexual harassment, discrimination and racism.

Where you'll be working

Hornsby Hospital Switchboard

What You'll Be Doing

The Telephonist position is responsible for the efficient operation of the hospital switchboard and paging system, ensuring calls are answered in a timely manner, with clear and concise communication, providing a 24 hour service for NSLHD.

People of Aboriginal and/or Torres Strait Islander background are encouraged to apply.

Candidates Will Need To Meet The Following Criteria

• Exceptional verbal communication with a clear, polite, and articulate phone manner, alongside strong written communication abilities.
• Demonstrated experience in a hospital switchboard, call centre, or similar high-volume, fast paced communications environment..
• Demonstrated ability to remain calm under pressure and manage difficult, urgent, or emergency situations.

The team enriching health in millions of ways every day.

Applications Close: 9 November 2026

Tentative Interview Date: 21 November 2026