SESLHD Telephonist

South Eastern Sydney Local Health District; Randwick; In loco; AUD 71.000 - 74.000; Tempo pieno

Vantaggi offerti da questo lavoro

Salary packaging

Annual leave days

Training opportunities

Discounted private health insurance

Descrizione del lavoro

South Eastern Sydney Local Health District at Prince of Wales Hospital, Randwick, is seeking a Permanent Full Time Telephonist Level 2. The role focuses on day-to-day telecommunication operations, PABX/VoIP, and responsive patient and staff enquiries.

The position offers salary between $70,881.98 and $73,766.41 per annum plus superannuation, 38 hours per week. Applicants should have strong customer service skills, ability to work in a busy team, and proficiency with Microsoft Office.

Competenze

• Provide quality customer service to patients, employees and the public.
• Respond to a range of enquiries in a busy environment and determine appropriate responses.
• Work as part of a team with limited supervision and strong organisational skills.
• Be available for a 24/7 rotating roster and use MS Office applications.

Mansioni

• Oversee the day-to-day operation of telecommunication services including PABX/VoIP.
• Support messaging and paging services and ensure timely access to information.
• Deliver respectful, helpful responses to face-to-face and telephone enquiries.

Conoscenze

Customer service

Teamwork

Organisational skills

Communication

Microsoft Office

Strumenti

Microsoft Word

Outlook

PABX/VoIP

MIE

Descrizione del lavoro

South Eastern Sydney Local Health District – Randwick NSW

Employment Type:PermanentFull Time
Position Classification:Telephonist Level 2
Remuneration:$70,881.98 - $73,766.41 per annum Plus Superannuation
Hours Per Week:38
Requisition ID:REQ701718
Location: Prince of Wales Hospital, Randwick
Application Close Date: 28 October 2026

Interview period between: 5 November 2026 to 11 November 2026

The Role

The vision for South Eastern Sydney Local Health District (SESLHD) is ‘exceptional care, healthier lives’. SESLHD is committed to enabling our community to be healthy and well, and to providing the best possible compassionate care when people need it. Provide quality customer service to patients, employees and members of the public, ensuring a respectful and helpful response is provided to all face-to-face and telephone enquiries, facilitating timely access to people and services and supporting a positive opinion of the health service.

To be responsible for the day to day running and operation ofTelecommunication services incorporating PABX and VoIP telephone services, MIE (Message Integration Engine) and Paging services.

Additional Benefits

• Financial benefits - Salary packaging options - Up to $9K for living expenses, $2.6K meal & entertainment, Novated Leasing; and Discounted Private Health Insurance.
• Work-life balance - Up to 12 allocated days off each year (for full-time employees) in addition to annual leave
• Professional growth - Learning and development opportunities, including in-house training with RTO My Health Learning.
• Health & wellbeing - Discounted gym memberships with a Fitness Passport and Employee Assistance Program (EAP) for employees and family members.

Selection Criteria

• Demonstrated commitment to providing quality customer service.
• Experience in responding to a range of customer enquiries and determining the appropriate response in a complex work environment.
• Proven to work as part of a team in a busy environment.
• Organisational skills and ability to work with limited supervision.
• Ability to work a 24 hours, 7 day a week rotating roster.
• Experience in the use of Microsoft Office packages including Word, Outlook as well as other PC based programs.
• Current drivers licence (or a willingness to travel in accordance with the demands of the position).

Reasonable Adjustments

NSW Health recognises everyone is unique, and that you may require some adjustments to ensure you have the best opportunity to apply. If we can make some adjustments to the NSW Health recruitment/interview process, then please email ***************@health.nsw.gov.au and let us know.

Adjustments may include but are not limited to, physical requirements, interview setups and specific interview availability times where required.

Information For Applicants

• An eligibility list may be created for future vacancies
• Employment of a temporary visa holder may only occur if no suitable permanent resident or citizen of Australia has been identified for this position following suitable labour market testing.
• Applicants will be assessed against the essential requirements and selection criteria contained within the position description
• Recommended applicants will be reviewed for compliance with NSW Health policy directiveOccupational Assessment, Screening and Vaccination against Specific Diseasesfor all positions prior to offer
• We do have an Aboriginal Workforce Team that can also provide support(***************@health.nsw.gov.au)and for additional information please visit ourStepping Up Website

Our CORE Values are Collaboration, Openness, Respect and Empowerment and have been created by employees for employees and help define how we work and to inspire positive interactions in the workplace.

We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplaces are welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and social-economic status. Read about our Diversity, Inclusion and Belonging Strategy for more information.