Patient Communication Officer

Nepean Blue Mountains Local Health District; Penrith; In loco; AUD 51.000 - 53.000; Tempo pieno

Vantaggi offerti da questo lavoro

Accrued Day Off (ADO)

Salary Packaging

Novated Leasing

Education Training Service with 110+课程

Descrizione del lavoro

Nepean Blue Mountains Local Health District (NBMLHD) is hiring Patient Communication Officers at Nepean Hospital. You will manage patient enquiries, handle multi-line calls and assist with reception duties in a fast-paced hospital environment.

The role requires strong communication skills, accuracy in record-keeping, and flexibility to work a 24/7 rotating roster including mornings, days, afternoons, nights, weekends and public holidays.

Competenze

• Relevant qualifications in office/administrative skills or equivalent experience.
• Experience operating a multi-line or multi-extension switchboard with high call volumes.
• Strong communication, interpersonal and problem‑solving skills.

Mansioni

• Manage incoming telephone enquiries for hospital services and departments.
• Support face-to-face reception duties and patient enquiries.
• Maintain accurate patient movement information in information systems.
• Coordinate and escalate emergency calls per procedures to ensure hospital safety.
• Support communication across clinical and non‑clinical teams.

Conoscenze

Multi-line switchboard

Call handling

Customer service

Data entry

Information systems

Teamwork

Formazione

Office administration qualification

Strumenti

Hospital information systems

Keyboard/data entry

Descrizione del lavoro

Employment Type: Permanent Full Time or Part Time Position Classification: Administration Officer Level 3 Location: Nepean Hospital Remuneration: $37.27 - $38.44 per hour Hours Per Week: Up to 38 Requisition ID: REQ700360 Applications Close: 26/10/2026 With CORE Values of Collaboration, Openness, Respect and Empowerment, working with us will ensure your professional life is provided every opportunity to succeed and develop in your chosen career role.

About Us

Nepean Blue Mountains Local Health District (NBMLHD) is an exceptional environment to advance your career while enhancing your skills and expertise. As a recognised leader in the healthcare industry, we deliver a comprehensive range of public health services across the Nepean, Blue Mountains, and Lithgow Regions. Nepean Hospital is a teaching hospital that provides tertiary referral services in emergency care, coronary care, diagnostics, gynaecology, paediatric, neonatal intensive care/ICU, maternity, mental health, rehabilitation, and surgery. The Nepean Campus has recently experienced tremendous growth and aims to support communities within and outside of Sydney’s western suburbs, providing world-class clinical facilities, services, and care.

An opportunity has become available to join Nepean Hospital as Patient Communication Officers. This is an exciting opportunity to play a vital role in supporting the day-to-day operations of a busy hospital while contributing to the delivery of high-quality healthcare services for our community. As a Patient Communication Officer, you will provide an essential communication and administrative support service, acting as a key point of contact for patients, visitors, staff and external stakeholders. The role is responsible for managing incoming telephone enquiries for hospital services and departments, ensuring calls are handled efficiently, professionally and in a timely manner. You will also support face-to-face reception duties and assist with a range of patient enquiry-related functions. Working within a fast-paced environment, you will play a critical role in coordinating and escalating emergency calls in accordance with established procedures, helping to ensure the safe and effective operation of hospital services. You will maintain accurate patient movement information, including the recording of patient admissions, transfers and discharges within hospital information systems, while supporting effective communication across clinical and non-clinical teams. We are looking for applicants with strong communication and interpersonal skills, a commitment to providing high-quality customer service, and the ability to manage multiple priorities in a busy environment. Your attention to detail, ability to remain calm under pressure and commitment to excellent customer service will be essential in supporting the smooth operation of this important service. This position operates on a 24-hour, 7-day-a-week rotating roster that includes morning, day, afternoon, and night shifts with weekends and public holidays.

Benefits available to eligible NBMLHD employees

• Accrued Day Off (ADO) for full-time employees
• Opportunity for extra tax savings through Salary Packaging
• Novated Leasing
• Great education opportunities through Education Training Service which offers over 110 courses each year
• Access to our Employee Assistance Program (EAP) for staff and family members
• Fitness Passport

What you will bring to the role

• Relevant qualifications in office/administrative skills and/or equivalent experience in an administrative/front-line customer service role.
• Demonstrated experience operating a multi-line or multi-extension switchboard and effectively managing high volumes of concurrent calls while maintaining accuracy, professionalism and customer service standards.
• Demonstrated effective communication and interpersonal skills, including ability to engage with a diverse range of stakeholders, such as patients, visitors and clinical staff, as well as ability to use problem-solving, conflict resolution and negotiation skills to achieve effective outcomes in challenging situations.
• Demonstrated experience accurately recording, communicating and maintaining information through written messages, electronic systems, databases and hard-copy records, with a strong attention to detail.
• Demonstrated ability to work both autonomously and collaboratively within a multidisciplinary team, including the ability to exercise sound judgement and adapt to changing operational priorities.
• Demonstrated computer literacy and experience using multiple information systems, with proficient keyboard, data entry and information management skills.
• Demonstrated reliability, flexibility and commitment to supporting a 24-hour service, including the ability to work rotating shifts and respond to changing operational requirements.
• Demonstrated ability to prioritise competing tasks and manage workload effectively in a busy, high-pressure environment while consistently meeting service standards and organisational requirements.

Additional information

• For role related queries or questions contact Renae Islaub on [e-mail]
• NBMLHD is committed to creating a diverse and inclusive environment which reflects the community we serve. We encourage candidates from all backgrounds, including Aboriginal and Torres Strait Islander people, LGBTIQA+, Cultural and Linguistically Diverse (CALD) people, neurodiverse individuals, and people with disabilities to apply.
• NBMLHD is committed to implementing the child safe standards.
• Employment of a temporary visa holder may only occur if no suitable permanent resident or citizen of Australia has been identified and must not exceed the duration or conditions associated with the current visa.