Technical Support Specialist - Automotive Industry

LTS Auto; Sydney; On-site; AUD 85,000 - 100,000; Full time

Benefits offered by this job

Fully maintained company vehicle

Mobile phone

Job summary

JAC Motors is expanding its Australian operations and seeks a motivated Technical Support Specialist to join the team in Haberfield. You will provide on-site and remote technical support, troubleshoot issues, publish technical bulletins, and liaise with OEMs to ensure service readiness and tool availability.

A strong emphasis on quality, training, and collaboration with production is expected. The role requires automotive technician certification, 3+ years in aftersales support, and excellent

Qualifications

• ,Three years’ experience in automotive aftersales technical support.
• -Experience with diagnostic tools and repair procedures.
• -Strong presentation and communication skills.
• -Ability to work independently and in a team environment.

Responsibilities

• Technical Support: on-site and remote support for dealerships and technicians.
• Monitor quality issues and publish technical bulletins; liaise with OEMs.
• Ensure service readiness and tooling availability; coordinate with OEMs.
• Support production with technical expertise and training material development.

Skills

Automotive diagnostics

Technical troubleshooting

On-site support

Remote support

Presentation skills

Communication

Education

Certificate of automotive mechanic

Certificate of automotive technical training

Tools

Diagnostic tools

Job description

Technical Support Specialist - Automotive Industry

JAC Motors, one of the world’s fastest-growing automotive brands, is committed to innovation, quality, and sustainability. As we expand across Australia, we are looking for a dynamic and results-driven Technical Support Specialistto join our technical and after sales operations in Haberfield. This is a unique opportunity for a passionate automotive professional who thrives in a fast-paced environment and is ready to join a company that values strong leadership, supports career development, and offers a highly attractive package including a fully maintained company vehicle and mobile phone.

The Role

Reporting to the Technical & Training Manager, you will play a crucial role in our technical and aftersales team, enjoying an outstanding culture and supportive management in a friendly team environment.

Key Responsibilities

• Technical Support: Manage and provide on-site & remote technical support, assist dealerships with troubleshooting and resolution of technical issues.
• Monitor potential quality issues and elevate internally as required. Prepare and publish technical bulletins to the dealer network. Liaise with OEM for daily technical issues.
• Service Readiness: Liaise with OEM for service information & special tooling requirement (including diagnostic tooling), ensure they are able to be released to dealer network in a timely and efficient manner. Feeback back all related issues to OEM and follow up the improvements and field service tips.
• Quality Management: Monitor escalated quality issues from new vehicle stock inspection, dealer technical reports and warranty submission. Carry out preliminary local investigation for escalated quality issues. Escalate with OEM for quality escalation, liaise with OEM for investigation result and solution of escalated quality issue.
• Collaborate with the production team to provide technical expertise and assistance as needed.
• Other ad hoc duties to support teams and business.

Competitive Advantage

• Training: Develop technical and product training materials and curriculum. Deliver engaging and effective training sessions to dealer network. Ensure dealership technicians are equipped with the knowledge and skills necessary to provide exceptional customer service. At the same time, ensure sales fully understand the product's features, performance, and unique selling points helps improve the sales conversion rate.

Requirements

• Certificate of automotive mechanic.
• Minimum three years’ experience in automotive aftersales technical support.
• Familiarity with automotive diagnostic tools, repair procedures, and quality management systems.
• Strong presentation and communication skills.
• Excellent organizational skills and attention to detail.
• Ability to work independently and collaboratively in a fast-paced environment.
• Certificate of automotive technical training is preferred.
• Experience in training program and EV is preferred.
• Chinese language skills are highly desirable.

What We Offer

• A competitive remuneration package with performance bonus.
• A supportive, high-performance culture focused on growth and success.
• Clear career progression opportunities within a fast-growing global brand.
• The opportunity to play a pivotal role in shaping JAC Motors’ presence in Australia.