Technical Support Specialist

MG Motor Australia; Sydney; On-site; AUD 80,000 - 110,000; Full time

Job summary

MG Motor Australia is seeking a skilled Technical Support Specialist to provide advanced diagnostic guidance to MG and IM brand dealer networks. You will diagnose vehicle concerns, manage cases in MG systems, and escalate complex issues to engineering when needed.

You will review vehicle data, DTCs and repair histories, support root cause analysis, and maintain accurate case documentation while staying current with MG training programs. Location flexible in Sydney or Melbourne.

Qualifications

• Minimum 2 years post-qualification automotive industry experience.
• Strong diagnostic and repair experience.
• Ability to interpret wiring diagrams and diagnostic data.
• Experience with OEM diagnostic equipment and service information systems.
• Excellent written and verbal communication skills.
• Strong stakeholder management and dealer relationships.
• High attention to detail and administrative accuracy.
• OEM/distributor/dealership/technical support experience preferred.

Responsibilities

• Provide technical support and diagnostic guidance to dealer service departments.
• Manage and resolve technical assistance cases through MG systems.
• Review vehicle data, DTCs, repair history, diagnostic logs, and reports.
• Escalate complex product concerns to engineering or head office.
• Support root cause analysis and field quality investigations.
• Assist dealers with technical aspects of service operations and repair processes.
• Liaise with factory teams on technical, training, and dealer-related matters.
• Maintain ongoing professional development through MG training programs.
• Provide technical support at company events and dealer engagement activities.
• Maintain accurate case documentation and ensure compliance with policies.

Skills

Automotive diagnostics

Analytical skills

Problem-solving

Written and verbal communication

Stakeholder management

Dealer relationships

Attention to detail

Multitasking

Team collaboration

Education

Certificate III in Light Vehicle Mechanical Technology

Certificate III in Light Vehicle Automotive Electrical Technology

AURSS00064

AURSS00037

Tools

OEM diagnostic equipment

Service information systems

Job description

We are seeking a skilled and motivated Technical Support Specialist to provide advanced technical support and diagnostic guidance to dealer networks across the MG and IM brands. This role is responsible for assisting dealers with the diagnosis and resolution of technical vehicle concerns, escalating complex issues where required, and ensuring repairs are completed in accordance with approved SAIC procedures and standards.

Key Responsibilities

• Provide technical support and diagnostic guidance to dealer service departments.
• Manage and resolve technical assistance cases through MG systems and processes.
• Review and analyse vehicle data, DTCs, repair history, diagnostic logs, and technical reports.
• Escalate complex product concerns to engineering or head office teams where required.
• Support root cause analysis and field quality investigations.
• Assist dealers with technical aspects of service operations and repair processes.
• Liaise with factory teams on technical, training, and dealer-related matters in conjunction with the Technical Service Manager.
• Maintain ongoing professional development through participation in MG training programs and technical upskilling initiatives.
• Provide technical support at company events and dealer engagement activities.
• Maintain accurate case documentation and ensure compliance with company policies and procedures.
• Communicate and support resolution of operational issues impacting dealer service activities

Role Requirements

• Certificate III in Light Vehicle Mechanical Technology.
• Minimum 2 years post-qualification automotive industry experience.
• Certificate III in Light Vehicle Automotive Electrical Technology is highly desirable.
• Certificates AURSS00064 & AURSS00037 is highly desirable.
• Strong automotive diagnostic and repair experience.
• Advanced understanding of vehicle electrical and mechanical systems, CAN communication systems, automotive diagnostic systems
• Ability to interpret wiring diagrams, technical manuals diagnostic data
• Experience using OEM diagnostic equipment and service information systems.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple technical cases simultaneously.
• Strong stakeholder management and dealer relationship skills.
• High attention to detail and administrative accuracy.
• Experience within an OEM, distributor, dealership, or technical support environment
• This role offers location flexibility and can be based in either Sydney or Melbourne.

Why Join Us?

• Opportunity to work in a renowned automotive brand
• Competitive remuneration package.
• Join a positive and collaborative work environment.