Technical Support Specialist (Sydney/Melbourne)

MG Motors; Sydney; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Location flexibility

Job summary

MG Motor Australia is seeking a Technical Support Specialist to provide advanced technical support and diagnostic guidance to dealer networks across MG and IM brands. You will diagnose, resolve, and escalate issues, review vehicle data and logs, and support field quality investigations.

The role requires 2+ years' automotive experience, relevant certificates, strong diagnostic skills, and the ability to manage multiple cases with excellent communication.

Qualifications

• Must hold Certificate III in Light Vehicle Mechanical Technology.
• Minimum 2 years post-qualification automotive industry experience.
• Certificate III in Light Vehicle Automotive Electrical Technology is highly desirable.
• Can interpretation of wiring diagrams and diagnostic data.
• Experience using OEM diagnostic equipment and service information systems.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple technical cases simultaneously.
• Experience within an OEM, distributor, dealership, or technical support environment.

Responsibilities

• Provide technical support and diagnostic guidance to dealer service departments.
• Manage and resolve technical assistance cases through MG systems and processes.
• Review and analyse vehicle data, DTCs, repair history, diagnostic logs, and technical reports.
• Escalate complex product concerns to engineering or head office teams where required.
• Support root cause analysis and field quality investigations.
• Liaise with factory teams on technical, training, and dealer-related matters.
• Maintain ongoing professional development through MG training programs.
• Provide technical support at company events and dealer engagement activities.

Skills

Automotive diagnostic skills

Analytical thinking

Strong communication

Problem solving

Education

Certificate III in Light Vehicle Mechanical Technology

Certificate III in Light Vehicle Automotive Electrical Technology

AURSS00064 & AURSS00037 certificates

Tools

OEM diagnostic equipment

Diagnostic software

Service information systems

Job description

Technical Support Specialist (Sydney/Melbourne)

MG Motor Australia is one of the fastest-growing automotive brands in Australia. With a proud history and a bold future, MG Motor is redefining what drivers expect from a modern automotive brand. Known for stylish design, advanced technology, and value-driven innovation, we are on a mission to make driving more accessible, exciting, and sustainable.

We are seeking a skilled and motivated Technical Support Specialist to provide advanced technical support and diagnostic guidance to dealer networks across the MG and IM brands. This role is responsible for assisting dealers with the diagnosis and resolution of technical vehicle concerns, escalating complex issues where required, and ensuring repairs are completed in accordance with approved SAIC procedures and standards.

Key Responsibilities

• Provide technical support and diagnostic guidance to dealer service departments.
• Manage and resolve technical assistance cases through MG systems and processes.
• Review and analyse vehicle data, DTCs, repair history, diagnostic logs, and technical reports.
• Escalate complex product concerns to engineering or head office teams where required.
• Support root cause analysis and field quality investigations.
• Assist dealers with technical aspects of service operations and repair processes.
• Liaise with factory teams on technical, training, and dealer-related matters in conjunction with the Technical Service Manager.
• Maintain ongoing professional development through participation in MG training programs and technical upskilling initiatives.
• Provide technical support at company events and dealer engagement activities.
• Maintain accurate case documentation and ensure compliance with company policies and procedures.
• Communicate and support resolution of operational issues impacting dealer service activities

Role Requirements

• Certificate III in Light Vehicle Mechanical Technology.
• Minimum 2 years post-qualification automotive industry experience.
• Certificate III in Light Vehicle Automotive Electrical Technology is highly desirable.
• Certificates AURSS00064 & AURSS00037 is highly desirable.
• Strong automotive diagnostic and repair experience.
• Advanced understanding of vehicle electrical and mechanical systems, CAN communication systems, automotive diagnostic systems
• Ability to interpret wiring diagrams, technical manuals diagnostic data
• Experience using OEM diagnostic equipment and service information systems.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple technical cases simultaneously.
• Strong stakeholder management and dealer relationship skills.
• High attention to detail and administrative accuracy.
• Experience within an OEM, distributor, dealership, or technical support environment
• This role offers location flexibility and can be based in either Sydneyor Melbourne.

Why Join Us?

• Opportunity to work in a renowned automotive brand
• Competitive remuneration package.
• Join a positive and collaborative work environment.