Technical Operations Manager

Toyota Motor Corporation Australia; City of Hobsons Bay; Hybrid; AUD 110,000 - 160,000; Full time

Benefits offered by this job

Fully maintained motor vehicle

Annual contribution to health insurance

Flexible working hours

Wellness facilities

Paid volunteer days

Job summary

A leading automotive manufacturer is seeking a Technical Operations Manager in Altona North, Victoria. The role involves providing technical support to dealers, ensuring customer satisfaction, and monitoring compliance with operational standards. Applicants should have a Certificate III in Light Vehicle Mechanical Technology, strong automotive experience, and advanced Microsoft Office skills. The company offers flexible work arrangements, generous leave policies, and a supportive work environment. Apply by April 2, 2026, for this exciting opportunity.

Qualifications

• Assisting in planning and implementation of technical support for dealers.
• Monitors tasks for compliance with regulations and operational requirements.
• Delivers training to dealer staff for technical improvements.
• Strong understanding of business and its commercial drivers.
• Intermediate to advanced Microsoft Office skills and a valid driver's license.

Responsibilities

• Provides technical support to Toyota and Lexus dealers.
• Implements processes to monitor and resolve field issues.
• Supports vehicle delivery rework activities.
• Analyzes dealer quality reports and implements improvements.
• Monitor adherence to regulations and TMCA requirements, including OH&S, and report on targets.

Skills

Certificate III in Light Vehicle Mechanical Technology

Background in Toyota or Lexus dealership service

5+ years' experience in the automotive industry

Intermediate to advanced skills in Microsoft Office Suite

Vehicle driver's license

Education

Degree qualification in engineering

Engineering degree (desirable)

Job description

Oh what a feeling! At Toyota we celebrate individual differences, and we strive to create a workplace that not only gives equal opportunities to people of all backgrounds and abilities but supports them to reach their full potential. After all, our people are our greatest assets. We do this through employee community engagement, mentorship, development and recognition programs.

Together, we are Toyota.

Toyota Motor Corporation Australia is well-recognised for offering:

• Fully maintained motor vehicle including insurance and fuel
• Annual contribution to your private health insurance worth over $1,900
• Significant family vehicle lease and purchase discounts
• Flexible hours and workspaces, with a hybrid of working from home and in the office
• Wellness facilities - free onsite gym, end of trip facilities
• Free car parking and discounted onsite cafe
• Genuine career development: promotions, rotations and paid professional membership
• Paid volunteer days to support your community and matched workplace giving program
• 26 weeks paid primary carer's leave, 8 weeks paid parental leave for secondary carers and Superannuation paid on unpaid Parental Leave
• Access to Toyota's RewardsHub - explore, manage and customise your benefits to suit your lifestyle

What you'll contribute to

An exciting opportunity for a Technical Operations Manager to join our Quality & Service division in a full-time permanent position.

The Quality and Service Division is responsible for planning, coordination, and execution of customer first activities including customer support, service operation foundations and training, in-field product performance and support, warranty, quality planning and engineering in order to retain customers for life through optimised experiences, services and products to grow the market, contribute to profitability objectives and strengthen the Toyota brand.

The Technical Operations Manager is primarily responsible for assisting in the planning, facilitating and implementation of technical support provided to Dealers ensuring fix it right and customer satisfaction and business targets for Toyota over the short, medium and long term.

This role is based in Altona North and requires frequent Victorian metro and rural travel with occasional interstate travel.

How you'll make an impact

• Provides Toyota and Lexus dealers direct technical support activities across the region that are effective, flexible and in response to need, in order to drive customer satisfaction, ensure Fix It Right and encourage Toyota for Life standards.
• Implements processes and procedures to monitor, report and resolve field issues to achieve Early Detection Early Resolution (EDER) and ensure TMCA meet all CDEA targets.
• Support all pre vehicle delivery rework activities including co-ordination of dealers, vehicle logistics and repair teams.
• Support development and delivery of Dealer Technical meetings and conferences.
• Prepare and deliver training to dealer staff ensuring Technical Advisor skill improvement.
• Analyse and report on dealer DPR and TSS case quality then implement projects to improve quality.
• Monitors own tasks with respect to compliance with all relevant regulations, statutory requirements and TMCA operational requirements, including OH&S compliance in order to minimise Toyota's risk exposure and liabilities.
• Monitor performance against targets and maintain accurate reporting systems, recommending improvements, ensuring regulatory compliance, and supporting planning, budgeting, and forecasting activities.

Your attributes - If you've got one or more, we'd love to hear from you!

• Certificate III in Light Vehicle Mechanical Technology (or equivalent automotive qualification) - required. (degree qualification in engineering desirable)
• Background in Toyota or Lexus dealership service or technical operations - desirable.
• Toyota or Lexus Technical Advisor experience highly regarded.
• 5+ years' accumulative experience in the automotive industry (2+ years' experience if degree qualified). Strong experience in a similar role in the automotive industry.
• Strong understanding of the business and its commercial drivers.
• Intermediate to advanced skills in utilising the Microsoft Office Suite.
• Vehicle driver's license.

Make your impossible, possible & apply today! You're welcome to find out more by visiting our careers page: www.toyota.com.au/careers. Applications close 2nd April 2026

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. When you apply, please tell us the pronouns you use.

We are happy to adjust the recruitment process for your accessibility requirements, so please let us know during the recruitment process if there are any reasonable adjustments you may need during the interview process and your preferred type of communication, and we will be in touch to discuss your requirements.

Toyota is an endorsed employer for all women; check out our benefits directly at WORK180.

We don't require a cover letter or selection criteria to be addressed.

Come with us and help create the future.