Technical Support Engineer — Remote (APAC)

Seek.Com.Au; Australia; Remote; AUD 90,000 - 130,000; Full time

Job summary

Factory is seeking a Technical Support Engineer to help customers maximize value from our developer‑centric platform. You will work at the intersection of customer success, product management and engineering to resolve architecture, performance and operational challenges.

Remote APAC – full-time role. You will partner with customers to resolve issues, contribute to tools, and shape best practices for scalable deployment as we scale.

Qualifications

• Strong technical experience across modern languages and cloud platforms.
• Excellent written and verbal communication skills.
• Ability to investigate, diagnose and resolve issues in real time.
• Self-taught, curious with a customer-centric mindset.

Responsibilities

• Solve complex customer challenges across architecture, performance, recovery and security.
• Advocate for customers by feeding feedback to product management and engineering.
• Develop internal tools and diagnostics for benchmarking and automation.
• Collaborate cross-functionally to design scalable processes and dashboards.

Skills

Python

Go

Java

C++

JavaScript/Node.js

Cloud platforms

Diagnostics

Networking

Tools

CI/CD pipelines

Observability tools

Automation frameworks

Job description

Factory is seeking a Technical Support Engineer to help customers maximize value from our developer‑centric platform. You will work at the intersection of customer success, product management and engineering to resolve architecture, performance and operational challenges.

Remote APAC – full-time role. You will partner with customers to resolve issues, contribute to tools, and shape best practices for scalable deployment as we scale.