Remote Technical Support Engineer (APAC)

Arc Staff - Australian Recruitment Company; Brisbane; Híbrido; AUD 90.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Mindfulness program

Volunteer leave

Donation matching

Employee assistance

Wellbeing program

Online course library

Descripción de la vacante

Rockwell Automation is seeking a Technical Support Engineer for Remote APAC to ensure customers derive maximum value from our developer-centric platform. The role sits at the intersection of customer success, product management and engineering, partnering with customers to resolve architecture, performance and operational challenges.

You will work with leadership and technical teams to ensure operational excellence as we scale, with a hybrid work environment based in Hawthorn, Melbourne,

Formación

• Bachelor’s degree in Electronics, Mechatronics, Electrical Engineering, Computer Science or related field.
• Minimum 2 years of experience with industrial automation products or systems.
• Strong analytical and troubleshooting skills.
• Effective verbal and written communication skills.
• Ability to work collaboratively in a fast-paced technical environment.

Responsabilidades

• Provide technical support to customers through phone, chat, and electronic support channels.
• Troubleshoot and resolve issues involving hardware and software products, including controllers and networks.
• Analyze, reproduce, and investigate complex technical issues using available tools and test environments.
• Document troubleshooting activities and resolutions in service tickets; maintain clear customer communication.
• Collaborate with Engineering, Product Management, Quality and other teams to resolve product issues.
• Contribute to knowledge management and best practices.
• Develop technical expertise and share knowledge through mentoring and team collaboration.
• Support continuous improvement initiatives to enhance customer experience and support quality.

Conocimientos

Analytical thinking

Troubleshooting

Customer communication

Team collaboration

Networking basics

Educación

Bachelor’s degree in Electronics/Mechatronics/EE/CS

Herramientas

CCNA certification

Descripción del empleo

Rockwell Automation is seeking a Technical Support Engineer for Remote APAC to ensure customers derive maximum value from our developer-centric platform. The role sits at the intersection of customer success, product management and engineering, partnering with customers to resolve architecture, performance and operational challenges.

You will work with leadership and technical teams to ensure operational excellence as we scale, with a hybrid work environment based in Hawthorn, Melbourne,