Garden Maintenance

Green By Nature; Melbourne; Hybride; AUD 100 000 - 150 000; Plein temps

Avantages offerts par ce poste

Mindfulness programmes with Calm

Volunteer Paid Time Off after 6 months

Volunteer and donation matching

Employee Assistance Program

Wellbeing programs (On Track)

On-demand digital course library

Résumé du poste

Factory is seeking a Technical Support Engineer to ensure customers maximize value from our developer-centric platform. This role sits in Melbourne (Hybrid) and will partner with leadership and engineering teams to resolve architecture, performance and operational challenges while helping scale the product.

You will help shape tools and processes that drive customer success and product improvements. The candidate should have 2+ years of experience with industrial automation or software

Qualifications

• Programming: Python, Go, Java, C++, or JavaScript/Node.js.
• Experience administering large-scale production environments with cloud platforms (AWS/Azure/Google Cloud).
• CCNA or equivalent industrial networking certification.
• Strong analytical and troubleshooting skills with customer-focused approach.
• Excellent written and verbal communication skills.

Responsabilités

• Solve complex customer challenges across architecture, performance, recovery and security.
• Advocate for customers with product management and engineering teams.
• Develop tools and diagnostics for performance benchmarking, diagnostics and automation.
• Collaborate cross-functionally to design scalable processes and dashboards.

Connaissances

Python

Go

Java

C++

JavaScript

Excellent communication

Customer-focused

Diagnostics

Rapid learning

Teamwork

Formation

Bachelor's degree in Electronics/Mechatronics/EE/CS

Outils

AWS

Azure

Google Cloud

Description du poste

Technical Support Engineer – Remote APAC

Our mission is to create a world where software builds and improves itself.
We build the platform for self‑improving software development, helping the world's largest enterprise engineering teams turn their organizations into autonomous software factories. Customers including Nvidia, Blackstone, Royal Bank of Canada (RBC), Palo Alto Networks, Adobe, and T‑Mobile run Factory to ship code, review PRs, run tests, and deploy continuously - getting smarter with every cycle.
In 2026, we raised $200M at a $5B valuation, bringing our total funding to over $400M. We are backed by world‑class investors and operators including Khosla Ventures, Sequoia, Blackstone, Ali Ghodsi (CEO of Databricks), and Frank Slootman (Former CEO of Snowflake).

About Factory

Our mission is to create a world where software builds and improves itself.
We build the platform for self‑improving software development, helping the world's largest enterprise engineering teams turn their organizations into autonomous software factories. Customers including Nvidia, Blackstone, Royal Bank of Canada (RBC), Palo Alto Networks, Adobe, and T‑Mobile run Factory to ship code, review PRs, run tests, and deploy continuously - getting smarter with every cycle.
In 2026, we raised $200M at a $5B valuation, bringing our total funding to over $400M. We are backed by world‑class investors and operators including Khosla Ventures, Sequoia, Blackstone, Ali Ghodsi (CEO of Databricks), and Frank Slootman (Former CEO of Snowflake).

About the Role

Factory is bringing autonomy to software engineering. We are looking for a Technical Support Engineer to ensure customers get maximum value from our developer‑centric platform. This position sits at the intersection of customer success, product management and engineering. You will partner with customers to resolve architecture, performance and operational challenges and contribute to internal tools that improve our product’s scalability. As with all Factory roles, you will help shape how we build and deliver autonomous software and will work closely with our leadership and technical teams to ensure operational excellence as we scale.

What you will do and achieve

• Solve complex customer challenges. Work alongside our customers to address technical issues in architecture, performance, recovery and security – becoming an expert resource on best practices for running Factory’s platform.
• Serve as an advocate for customers. Interface with product management and engineering teams to represent customer needs and ensure that feedback informs our product.
• Develop tools and diagnostics. Contribute to internal projects such as software tools for performance benchmarking, diagnostics and automation, and help shape playbooks for deployment and operational excellence.
• Collaborate cross‑functionally. Partner with customer success, growth, and engineering to design scalable processes and dashboards that drive data‑informed decisions.

Qualifications

• Programming: proficiency in one or more modern languages such as Python, Go, Java, C++, or JavaScript/Node.js.
• Operational experience: experience administering large‑scale production environments, including hardware, operating systems, networks (firewalls/load balancers), and cloud platforms like AWS, Azure, or Google Cloud.
• Excellent written and verbal communication skills.
• A genuine desire to help people and advocate for customer success.
• A strong diagnostic instinct—the ability to investigate and solve problems calmly and effectively in real time.
• A capacity to rapidly learn new technical skills and adapt to emerging technologies.
• Strong teamwork skills and sound judgment on when to seek help or collaborate.

Nice to Have

• Experience with AI/ML or enterprise software (especially B2B SaaS) that complements Factory’s mission.
• Prior work at startups or in high‑growth environments where you built processes and tools from scratch.
• Familiarity with observability tools, automation frameworks or CI/CD pipelines.
• Basic coding or scripting abilities beyond your primary language (e.g., writing integrations or automations).

What We Offer

• Comprehensive mindfulness programmes with a premium membership to Calm
• Volunteer Paid Time off available after 6 months of employment for eligible employees.
• Company volunteer and donation matching programme – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
• Employee Assistance Program
• Personalized wellbeing programs through our On Track program
• On‑demand digital course library for professional development

Qualifications and Eligibility

• Bachelor's degree in Electronics, Mechatronics, Electrical Engineering, Computer Science or related field.
• Minimum 2 years of experience working with industrial automation products or systems.
• Strong analytical and troubleshooting skills with the ability to resolve complex technical problems.
• Effective verbal and written communication skills with a customer‑focused approach.
• Ability to work collaboratively in a fast‑paced technical environment.
• CCNA or equivalent industrial networking certification.

Benefits

• Comprehensive mentorship and career development opportunities.
• Health, dental, travel, long‑term disability, and life insurance coverage, as well as a defined benefit pension plan.

We welcome all makers, forward‑thinkers, and problem‑solvers who are looking for a place to do their best work. If that’s you we would love to have you join us!

Location: Hawthorn, Melbourne (Hybrid – working at least Mondays, Tuesdays, and Thursdays at Rockwell location unless business obligation out of office)