Software Engineer (Support & Reliability)

BLUESHIFT; Newcastle; Remote; AUD 90,000 - 140,000; Full time

Benefits offered by this job

Home office setup

Personal learning

Health & wellbeing

Job summary

BLUESHIFT is seeking a Software Engineer (Support & Reliability) to join our remote-first development team. You will investigate production issues, diagnose high-priority defects, and improve system reliability and observability while supporting escalation resolution for our market-leading business software used across Australia, NZ and Asia.

The ideal candidate has a tertiary qualification in software engineering or computer science and 4+ years of software development experience with C#,

Qualifications

• 4+ years of experience in software development.
• Proficiency in C#, TypeScript, .NET, Angular or SQL Server.
• Strong investigation, troubleshooting and problem-solving skills.
• Ability to work effectively in a remote environment and communicate clearly.

Responsibilities

• Investigate production issues and diagnose high-priority defects.
• Improve system reliability and observability.
• Support escalation resolution for complex technical issues.
• Collaborate with the development team to maintain quality and operational excellence.

Skills

C#

TypeScript

.NET

Angular

SQL Server

Education

Bachelor's degree in software engineering or computer science

Tools

Observability tools

Logging tools

Job description

Software Engineer (Support & Reliability)

We are looking for a Software Engineer in Australia to join our remote‑first development team, focusing on technical escalation support and reliability of our market leading business software, used by major FMCG companies in Australia, New Zealand and Asia. Founded in 2002, we have established ourselves as the market leader for our niche in Australia and NZ, and we're steadily growing our team as our client base grows.

In this role, you will investigate complex production issues, diagnose and fix high-priority defects, improve system reliability and observability, and help our Support Analysts resolve technically challenging escalations. You'll collaborate with other Software Engineers in the development team to maintain our high standards of quality and operational excellence.

Our supportive, high-performance engineering team is fully remote, working from home though we meet up at least once a year to connect as a team. We also have a set of remote‑first perks for home office setup, personal learning and health & wellbeing, and we maintain a longstanding commitment to sensible work hours and a strong team focus on learning and improvement.

Our ideal candidate has the following attributes

You have a tertiary qualification in software engineering or computer science (or equivalent real‑world experience), and 4+ years experience in software development using languages and technologies such as C#, TypeScript, .NET, Angular and/or SQL Server.

You have excellent investigation, troubleshooting and problem‑solving skills and are excited bysolving challengingproblems and learning new technologies.

You can work independently in a remote environment, manage competing priorities, and take ownership of problems through to resolution.

You have a good understanding of software development & design principles and a desire to continually learn more

You have a good understanding of the uses, benefits and limitations of AI‑assisted development and troubleshooting.

You have experience or knowledge of using observability and logging tools for monitoring and debugging software systems.

You are a team player who enjoys working collaboratively with others and communicates effectively both verbally and in writing.

Although this role is fully remote, to be considered you must reside in Sydney, Central Coast, Newcastle, Gold Coast, Brisbane or Canberra.