Factory Labourers

Seek.Com.Au; Australia; Teletrabalho; AUD 90 000 - 130 000; Tempo integral

Resumo da oferta

Factory is seeking a Technical Support Engineer to help customers maximize value from our developer‑centric platform. You will work at the intersection of customer success, product management and engineering to resolve architecture, performance and operational challenges.

Remote APAC – full-time role. You will partner with customers to resolve issues, contribute to tools, and shape best practices for scalable deployment as we scale.

Qualificações

• Strong technical experience across modern languages and cloud platforms.
• Excellent written and verbal communication skills.
• Ability to investigate, diagnose and resolve issues in real time.
• Self-taught, curious with a customer-centric mindset.

Responsabilidades

• Solve complex customer challenges across architecture, performance, recovery and security.
• Advocate for customers by feeding feedback to product management and engineering.
• Develop internal tools and diagnostics for benchmarking and automation.
• Collaborate cross-functionally to design scalable processes and dashboards.

Conhecimentos

Python

Go

Java

C++

JavaScript/Node.js

Cloud platforms

Diagnostics

Networking

Ferramentas

CI/CD pipelines

Observability tools

Automation frameworks

Descrição da oferta de emprego

Factory is bringing autonomy to software engineering. We are looking for a Technical Support Engineer to ensure customers get maximum value from our developer‑centric platform. This position sits at the intersection of customer success, product management and engineering. You will partner with customers to resolve architecture, performance and operational challenges and contribute to internal tools that improve our product’s scalability. As with all Factory roles, you will help shape how we build and deliver autonomous software and will work closely with our leadership and technical teams to ensure operational excellence as we scale.

What you will do and achieve

• Solve complex customer challenges. Work alongside our customers to address technical issues in architecture, performance, recovery and security – becoming an expert resource on best practices for running Factory’s platform.
• Serve as an advocate for customers. Interface with product management and engineering teams to represent customer needs and ensure that feedback informs our product.
• Develop tools and diagnostics. Contribute to internal projects such as software tools for performance benchmarking, diagnostics and automation, and help shape playbooks for deployment and operational excellence.
• Collaborate cross‑functionally. Partner with customer success, growth, and engineering to design scalable processes and dashboards that drive data‑informed decisions.

Qualifications

We consider all candidates with an eye for those who are self‑taught, insatiably curious and multi‑faceted. Ideal candidates should have strong technical experience in one or more of the following areas:

• Programming: proficiency in one or more modern languages such as Python, Go, Java, C++, or JavaScript/Node.js.
• Operational experience: experience administering large‑scale production environments, including hardware, operating systems, networks (firewalls/load balancers), and cloud platforms like AWS, Azure, or Google Cloud.
• Excellent written and verbal communication skills.
• A genuine desire to help people and advocate for customer success.
• A strong diagnostic instinct—the ability to investigate and solve problems calmly and effectively in real time.
• A capacity to rapidly learn new technical skills and adapt to emerging technologies.
• Strong teamwork skills and sound judgement on when to seek help or collaborate.

Nice to Have

• Experience with AI/ML or enterprise software (especially B2B SaaS) that complements Factory’s mission.
• Prior work at startups or in high‑growth environments where you built processes and tools from scratch.
• Familiarity with observability tools, automation frameworks or CI/CD pipelines.
• Basic coding or scripting abilities beyond your primary language (e.g., writing integrations or automations).

Contract & Location

Remote APAC – Full‑time, Permanent.