Technical Support Engineer - Apac

Coderabbit; Queensland; Remote; AUD 70,000 - 100,000; Full time

Job summary

Factory is seeking a Technical Support Engineer to help customers maximize value from our developer‑centric platform. This role sits at the intersection of customer success, product management and engineering, and you will work with customers to resolve architecture, performance and operational challenges.

You will collaborate with leadership and technical teams to ensure scalable operations as we scale, shaping how we deliver autonomous software and improve reliability across APAC customers.

Responsibilities

• Solve complex customer challenges. Work alongside our customers to address architecture, performance, recovery and security – becoming an expert resource

Job description

Technical Support Engineer - Remote APAC

Our mission is to create a world where software builds and improves itself.

We build the platform for self‑improving software development, helping the world's largest enterprise engineering teams turn their organizations into autonomous software factories. Customers including Nvidia, Blackstone, Royal Bank of Canada (RBC), Palo Alto Networks, Adobe, and T‑Mobile run Factory to ship code, review PRs, run tests, and deploy continuously - getting smarter with every cycle.

In 2026, we raised $200M at a $5B valuation, bringing our total funding to over $400M. We are backed by world‑class investors and operators including Khosla Ventures, Sequoia, Blackstone, Ali Ghodsi (CEO of Databricks), and Frank Slootman (Former CEO of Snowflake).

About Factory

Our mission is to create a world where software builds and improves itself.

We build the platform for self‑improving software development, helping the world's largest enterprise engineering teams turn their organizations into autonomous software factories. Customers including Nvidia, Blackstone, Royal Bank of Canada (RBC), Palo Alto Networks, Adobe, and T‑Mobile run Factory to ship code, review PRs, run tests, and deploy continuously - getting smarter with every cycle.

In 2026, we raised $200M at a $5B valuation, bringing our total funding to over $400M. We are backed by world‑class investors and operators including Khosla Ventures, Sequoia, Blackstone, Ali Ghodsi (CEO of Databricks), and Frank Slootman (Former CEO of Snowflake).

About the Role

Factory is bringing autonomy to software engineering. We are looking for a Technical Support Engineer to ensure customers get maximum value from our developer‑centric platform. This position sits at the intersection of customer success, product management and engineering. You will partner with customers to resolve architecture, performance and operational challenges and contribute to internal tools that improve our product’s scalability. As with all Factory roles, you will help shape how we build and deliver autonomous software and will work closely with our leadership and technical teams to ensure operational excellence as we scale.

What you will do and achieve

• Solve complex customer challenges. Work alongside our customers to address technical issues in architecture, performance, recovery and security – becoming an expert resource