Remote Tech Support Engineer for Autonomous Software Platform

Coderabbit; Queensland; À distance; AUD 70 000 - 100 000; Plein temps

Résumé du poste

Factory is seeking a Technical Support Engineer to help customers maximize value from our developer‑centric platform. This role sits at the intersection of customer success, product management and engineering, and you will work with customers to resolve architecture, performance and operational challenges.

You will collaborate with leadership and technical teams to ensure scalable operations as we scale, shaping how we deliver autonomous software and improve reliability across APAC customers.

Responsabilités

• Solve complex customer challenges. Work alongside our customers to address architecture, performance, recovery and security – becoming an expert resource

Description du poste

Factory is seeking a Technical Support Engineer to help customers maximize value from our developer‑centric platform. This role sits at the intersection of customer success, product management and engineering, and you will work with customers to resolve architecture, performance and operational challenges.

You will collaborate with leadership and technical teams to ensure scalable operations as we scale, shaping how we deliver autonomous software and improve reliability across APAC customers.