APAC Technical Support Engineer — Remote (SaaS)

Xtremepush

Melbourne

Remote

AUD 90,000 - 110,000

Full time

26 hours ago

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Job summary

Xtremepush is seeking a Product Support Specialist to be the first line of expert support for APAC customers. You will troubleshoot issues across APIs, JavaScript, HTML/CSS, and mobile SDKs, advise on best practices for campaigns and journeys, and collaborate with global teams.

The role is remote and based in Australia, with a Monday–Friday schedule and on-call rotation. You will work with Account Management, Onboarding, Product and Engineering to resolve issues, improve documentation, and

Qualifications

2+ years in technical support or similar customer-facing technical role (SaaS preferred).
Experience troubleshooting web technologies (HTML, CSS, JavaScript) and REST APIs.
Excellent written English; able to explain technical issues clearly.

Responsibilities

Own and resolve customer support tickets from initial response to resolution, meeting SLAs.
Troubleshoot issues across APIs, JavaScript, HTML/CSS, iOS and Android SDKs and integrations.
Investigate issues, collect logs, reproduce bugs, and escalate to Engineering when needed.
Monitor APAC support queue and triage incidents, including campaign failures and data sync problems.
Communicate clearly with customers during incidents and hand over tasks across time zones.
Advise on platform use cases (segmentation, journeys, personalisation, A/B testing) and deliverability best practices.
Support Account Management and Onboarding with technical guidance for APAC customers.
Identify recurring issues and share insights with Product; assist with testing and documentation.