Technical Solutions Coordinator

Mood Media EMEA; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

Mood Media EMEA is seeking a Technical Sales Coordinator to support our sales, technical solutions and project-delivery activities across Australia and New Zealand. The role blends commercial awareness with technical curiosity, working with Account Managers, Project Coordinators and installers to translate customer needs into viable AV and digital-signage solutions.

Ideal candidates have 1–3 years in technical sales support or related tech fields, strong communication skills and a willingness to

Qualifications

• 1–3 years in technical sales support or related technology-based environment.
• Interest in commercial audio, visual, digital signage, lighting or control systems.
• Strong written and verbal communication skills.
• Ability to prepare professional proposals, quotations, reports and technical documentation with attention to detail.

Responsibilities

• Support Account Management and Sales in responding to customer enquiries, tenders, RFQs and solution proposals across Australia and New Zealand.
• Translate client requirements into technical scopes, solution options and commercial proposals.
• Prepare quotations, proposal documents, product schedules and equipment lists.
• Assist with accurate project costings including equipment, installation, labour, freight and travel.
• Coordinate with suppliers and internal teams for pricing, lead times and availability.
• Develop solution designs for commercial AV, digital signage, control and lighting projects under guidance.
• Maintain up-to-date product knowledge and documentation across Mood Media offerings.
• Assist with client presentations, demonstrations and technical meetings as required.
• Identify opportunities to improve proposal quality and sales-support processes.

Skills

Customer-facing coordination

AV/tech concepts

Proposal preparation

Site surveys

Microsoft Office

Travel flexibility

Communication skills

CRM familiarity

ERP familiarity

Tools

AutoCAD

Visio

Bluebeam

Microsoft Project

CRM systems

ERP systems

Job description

Reports to: Senior Technical Operations Manager / ANZ Sales Leadership

Region: Australia & New Zealand

Employment Type: Full-time

Job Summary

The Technical Sales Coordinator supports Mood Media’s sales, technical solutions and project-delivery activities across Australia and New Zealand. This is a junior-to-mid-level, customer-facing coordination role for someone with an interest in audio, visual, lighting and technology-led customer experiences.

Working closely with Account Managers, Technical Operations, Project Coordination, installers, suppliers and clients, the Technical Sales Coordinator helps turn customer requirements into practical, commercially viable technical solutions. The role supports pre-sales activities including proposal preparation, site surveys, equipment selection, basic system design, costings and technical documentation, as well as post-sales coordination to support a smooth installation and handover experience.

The successful candidate will be organised, commercially aware, technically curious and comfortable managing multiple priorities. They will help maintain high standards of customer service, project communication, documentation and technical accuracy across the ANZ market.

This is an excellent opportunity for a developing AV, technology, project coordination or technical-sales professional to build experience in commercial audio, digital signage, video, lighting and integrated customer-experience solutions.

Core Responsibilities

Technical Sales Support

• Support the Account Management and Sales teams in responding to customer enquiries, tenders, requests for quotation and solution proposals across Australia and New Zealand.
• Assist in understanding client requirements and translating them into clear technical scopes, solution options and commercial proposals.
• Prepare quotations, proposal documents, product schedules, equipment lists, basic technical specifications and supporting sales materials.
• Assist with the preparation of accurate project costings, including equipment, installation, labour, freight, subcontractor and travel requirements.
• Coordinate with suppliers and internal teams to obtain product information, pricing, lead times and availability.
• Support the development of solution designs for commercial audio, video, digital signage, control and lighting projects, under the guidance of senior technical or sales colleagues.
• Help maintain an up-to-date understanding of Mood Media’s products, services, approved equipment and solution capabilities.
• Assist with client presentations, demonstrations and technical meetings where required.
• Identify opportunities to improve proposal quality, response times, technical accuracy and sales-support processes.

Site Surveys and Project Coordination

• Assist with site surveys across Australia and New Zealand, including gathering site information, measurements, photographs, existing-system details and installation requirements.
• Review plans, drawings and customer information to support accurate project scoping and solution development.
• Prepare clear site-survey reports, project handover packs, installation instructions and documentation for internal teams and installation partners.
• Work closely with Project Coordinators, Technical Operations and installers to ensure projects are handed over accurately from sales to delivery.
• Support scheduling, logistics and coordination of equipment, installers, subcontractors and site access requirements.
• Assist in monitoring project progress, identifying risks or changes in scope, and escalating issues to the appropriate manager.
• Maintain accurate records of client communications, technical documentation, quotations, project updates and system information in relevant company systems.
• Support post-installation follow-up, including documentation, customer queries, defect coordination and project close-out activities.

Client and Partner Support

• Build positive working relationships with clients, Account Managers, suppliers, subcontractors and installation partners.
• Provide timely, professional and practical responses to internal and external technical queries.
• Support the coordination of subcontractors and service partners for installation, commissioning and maintenance activities as required.
• Assist in ensuring that installation partners receive clear scopes of work, technical information, site requirements and project documentation.
• Help ensure that client expectations, deliverables and timelines are communicated clearly throughout the sales and project-delivery process.
• Escalate technical, commercial, operational or customer-service issues promptly to the relevant senior team member.

Compliance, Quality and Administration

• Support compliance with relevant Australian and New Zealand health and safety requirements, site rules, permits, licensing requirements and client policies.
• Ensure technical and project documentation is complete, accurate, current and stored appropriately.
• Assist with maintaining product, pricing and supplier information for use in quotations and proposals.
• Help prepare sales reports, pipeline updates, project trackers, purchase information and other operational reporting as required.
• Support quality-control processes by checking quotations, equipment lists, handover documentation and installation information before release.
• Contribute to continuous improvement in technical-sales processes, templates, product knowledge and internal coordination.

Knowledge, Skills and Experience

• 1–3 years of experience in technical sales support, AV, digital signage, IT, electrical contracting, project coordination, customer service or a related technology-based environment.
• Interest in, or exposure to, commercial audio, visual, digital signage, lighting, control systems or integrated technology solutions.
• Strong organisational skills and the ability to manage multiple quotations, client requests and project-related tasks at the same time.
• Good written and verbal communication skills, with the ability to communicate clearly with clients, suppliers, technicians and internal teams.
• Confidence using Microsoft Office, particularly Excel, Word, PowerPoint and Outlook.
• Ability to prepare professional proposals, quotations, reports and technical documentation with strong attention to detail.
• Commercial awareness, including an understanding of pricing, costings, margins and the importance of accurate scope definition.
• A practical, proactive and customer-focused approach.
• Ability to work collaboratively across sales, technical, operational and project-delivery teams.
• Willingness to travel occasionally within Australia and New Zealand for site surveys, client meetings, training or project support.
• Full Australian working rights and a valid driver’s licence.
• Experience with commercial AV, background music, digital signage, video, lighting or control systems.
• Experience preparing quotations, bills of materials, equipment schedules or project costings.
• Familiarity with CRM, ERP, project-management or quotation systems.
• Exposure to AutoCAD, Visio, Bluebeam, Microsoft Project or similar drawing and documentation tools.
• Basic knowledge of AV signal flow, networked audio, display technologies, speakers, amplifiers, media players or control systems.
• CTS, CTS-D, AVIXA training or other relevant technical qualifications, either completed or in progress.
• Experience working with retail, hospitality, corporate, fitness, entertainment, leisure or multi-site customer environments.
• Previous experience coordinating installers, trades, suppliers or subcontractors.

Ideal Characteristics

• Customer-focused and commercially minded.
• Curious about technology and motivated to develop technical product knowledge.
• Highly organised, dependable and detail-oriented.
• Comfortable working in a fast-moving environment with changing priorities.
• Able to take initiative while recognising when to seek guidance or elevate an issue.
• Clear and professional communicator with both technical and non-technical stakeholders.
• Positive team player who works well across sales, operations and project teams.
• Practical problem-solver with a willingness to learn.
• Confident managing administrative detail without losing sight of the customer outcome.
• Flexible and willing to support occasional travel across the ANZ region.