Senior AV Technician

Insight Systems; Melbourne; On-site; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Flexible working options

Learning and development opportunities

Company events

Employee discounts on AV products

Job summary

InSight Systems is seeking a Senior AV Technician for its Melbourne CBD-based Managed Services team. The role focuses on hands-on AV support, complex troubleshooting, and mentoring junior staff while maintaining high AV standards across projects.

The successful candidate will bring extensive experience with Crestron/AMX control systems, DSP platforms, and networked AV. A collaborative approach, strong documentation skills, and stakeholder communication are essential.

Qualifications

• Extensive experience in AV system integration and support.
• Experience with Crestron and AMX control systems.
• Proven ability to lead technical reviews and mentor others.
• Strong documentation and design review skills.
• Excellent communication with technical and non-technical stakeholders.

Responsibilities

• Act as a senior escalation point for complex AV incidents.
• Provide hands-on AV support across DSP, control systems, and networked AV.
• Lead system audits to identify performance issues and risks.
• Support AV projects: planning, upgrades, refurbishments, deployments.
• Collaborate with internal teams, vendors, and stakeholders to maintain AV standards.
• Perform root-cause analysis and implement preventative measures.
• Maintain accurate technical documentation and schematics.
• Evaluate emerging AV technologies and drive improvements.
• Mentor and train AV technicians and share troubleshooting know-how.
• Deliver technical training and contribute to onboarding of team members.

Skills

AV system integration

Troubleshooting

Technical leadership

Documentation

Stakeholder communication

Tools

Crestron

AMX

Q-SYS

Biamp

AV-over-IP

Job description

InSight Systems is a leading provider of workplace technology solutions, specialising in AV integration, strategic consultation and managed services. For over 20 years, we have delivered innovative and reliable solutions to medium and large organisations across a range of sectors, including government, corporate, healthcare, education and sports.

We are seeking an experienced Senior AV Technician to join our Managed Services team in a full-time role based in Melbourne CBD, reporting to the AV Operations Lead.

This is a senior technical position suited to an experienced AV professional who enjoys solving complex technical issues, supporting and mentoring others, and working closely with stakeholders to deliver reliable, high-quality AV environments.

The role will act as a key technical escalation point within the AV team, providing hands-on technical expertise while contributing to system improvements, technical standards and the ongoing development of the broader team.

Key Responsibilities

• Act as a senior technical escalation point for complex and high-impact AV incidents.
• Provide hands-on technical support and troubleshooting across AV systems, including DSP, control systems and networked AV.
• Lead technical reviews and system audits to identify performance issues, risks and opportunities for improvement.
• Support AV project planning, system upgrades, refurbishments and new technology deployments.
• Work collaboratively with internal teams, vendors and key stakeholders to maintain consistent AV standards.
• Diagnose recurring technical issues, complete root cause analysis and implement preventative measures.
• Maintain accurate technical documentation, including schematics, network diagrams, configurations and system information.
• Evaluate emerging AV technologies and contribute to continuous improvement initiatives.
• Mentor and support AV technicians, sharing technical knowledge and troubleshooting best practices.
• Deliver technical training and contribute to the onboarding and development of technical team members.

About You

To be successful in this role, you will have:

• Strong experience in AV system integration, support and troubleshooting, ideally within a large or complex environment.
• Advanced knowledge of AV technologies, including Crestron and/or AMX control systems.
• Experience with DSP platforms such as Q-SYS and Biamp.
• Strong knowledge of AV-over-IP and networked AV systems.
• Experience supporting video conferencing, room scheduling and collaboration platforms such as Microsoft Teams and Zoom.
• A strong understanding of ICT infrastructure and AV/IT convergence.
• Demonstrated experience providing technical leadership and resolving complex AV issues.
• Strong documentation and technical design review skills.
• The ability to communicate technical information clearly to both technical and non-technical stakeholders.
• A collaborative approach and willingness to mentor and develop other team members.

Relevant certifications such as CTS-D, Q-SYS Level 2/3, Crestron Master or Cisco CCNA will be highly regarded.

What’s in it for you?

• Inclusive and dynamic culture, family-focused environment
• Flexible working options to support work-life balance
• Strong team collaboration across the business
• Learning and development opportunities
• Company events including weekly activities, EOFY and Christmas celebrations
• Generous employee discounts on AV products

This is a challenging and rewarding role, and if successful you will become part of a highly dedicated, motivated and supportive team.

You must have the right to live and work in Australia to apply for this position. You will also require a valid Working with Children’s Check and Police Check.

InSight Systems is an Equal Employment Opportunity Employer.We welcome and encourage applications from Aboriginal and Torres Strait Islanders and people of culturally diverse backgrounds.

Kindly note that only shortlisted applicants will be contacted – thank you!