Technical Services Specialist (Crushing Products)

Komatsu; Mackay Regional; On-site; AUD 110,000 - 160,000; Full time

Benefits offered by this job

12 weeks parental leave

Additional leave options

Discounts on retailers Australia wide

Tech product discounts

Job summary

Komatsu Mining Technologies is seeking a Technical Services Specialist to support surface crushing and underground loading product lines with expert product knowledge, practical technical advice and solutions that improve machine performance across mining, quarrying and related industries.

You will diagnose challenges, propose practical solutions, and collaborate with customers, account teams and service operations. Travel within Australia, NZ, New Caledonia and PNG is required as needed.

Qualifications

• Diesel fitter trade qualification required.
• Strong knowledge of surface crushing machines and applications.
• Experience as a technical specialist, product support, service, or technical sales in mining/quarrying/heavy industry.
• Ability to interpret crushing process challenges, wear, reliability, availability and life‑of‑cycle costs.
• Commercial mindset with ability to support sales targets, margins and forecasts.
• Confident communication with stakeholders across operations, maintenance, reliability, procurement and commercial.
• Proactive in identifying repair, rebuild, service, parts, manufacturing and performance improvement opportunities.
• Collaborative, with ability to work with sales, marketing, account management, service and technical support teams.
• Willingness to travel within Australia, NZ, New Caledonia and PNG.

Responsibilities

• Provide specialist technical support and product knowledge across Komatsu surface crushing and underground loading machines, wear parts, rebuilds, repairs, service and performance optimisation.
• Identify customer needs, diagnose equipment and process challenges, and recommend practical solutions that improve reliability, availability and throughput.
• Develop technical strategies, account plans and margin growth opportunities for equipment solutions to support sales targets.
• Proactively identify repair, rebuild, service, parts, manufacturing and performance‑enhancement opportunities within existing and new accounts.
• Build trusted relationships with operations, maintenance, reliability, procurement and senior management stakeholders.

Skills

Diesel fitter

Crushing machines knowledge

Technical specialist experience

Whole-of-life cost understanding

Commercial awareness

Stakeholder engagement

Problem solving

Team collaboration

Travel readiness

Job description

Technical Services Specialist (Crushing Products)

Komatsu Mining Technologies is seeking a highly knowledgeable Technical Specialist supporting our surface crushing and new underground loading product lines at key customers with expert product knowledge, practical technical advice and solutions that improve machine performance across mining, quarrying, extractive minerals and related industries.

This role requires strong knowledge of crushing machines and their applications, with the ability to translate technical insight into customer value. You will work closely with customers, account teams, service operations and technical support to identify needs, diagnose challenges and recommend solutions across equipment, wear parts, repairs, rebuilds, service and performance optimisation. Full training will be also provided on the emerging underground loading product lines, used in hard rock mines.

Combining hands‑on technical credibility with a commercial mindset, you will help develop existing business, support sales strategies and convert technical opportunities into measurable outcomes that improve reliability, throughput, availability, wear life and whole‑of‑life equipment performance.

You will play a key role in supporting agreed sales targets and margin goals by building trusted relationships with customer stakeholders at all levels.

Key role functions.

• Provide specialist technical support and product knowledge across Komatsu surface crushing and underground (hard rock) loading machines, applications, wear parts, rebuilds, repairs, service and performance optimisation
• Identify customer needs, diagnose equipment and process challenges, and recommend practical solutions that improve reliability, availability, throughput and component life
• Support agreed sales targets by developing technical strategies, account plans and margin growth opportunities for equipment solutions
• Proactively identify repair, rebuild, service, parts, manufacturing, predictive diagnostics and performance‑enhancement opportunities within existing and new customer accounts
• Maximise customer‑facing time and build trusted relationships with operations, maintenance, reliability, procurement and senior management stakeholders

What you bring.

• Trade qualifications as a diesel fitter
• Strong technical knowledge of surface crushing machines, applications and product support requirements
• Demonstrated experience in a technical specialist, product support, service, application, technical sales or key account role within mining, quarrying or heavy industry
• The ability to understand crushing process challenges, equipment performance, wear, reliability, availability and whole‑of‑life cost considerations
• Commercial awareness and the ability to support sales targets, margins, forecasts and opportunity pipelines
• Confidence engaging with customer stakeholders across operations, maintenance, reliability, procurement and commercial functions
• A proactive approach to identifying repair, rebuild, service, parts, manufacturing and performance improvement opportunities
• Strong communication, problem‑solving, influencing and technical advisory skills across internal and external stakeholders
• A collaborative style and willingness to work closely with sales, marketing, account management, service and technical support teams
• Willingness to travel (within Australia, NZ, New Caledonia and PNG) as required.

Your impact.

You’ll be central to strengthening Komatsu’s customer partnerships by bringing trusted technical expertise to strategic crushing equipment accounts. By combining strong machine knowledge, practical problem solving and commercial awareness, you will help customers improve crusher performance, reliability, availability and productivity while ensuring Komatsu continues to deliver value through its full range of facilities, services and crushing solutions.

Why Komatsu?

At Komatsu, we live by the Komatsu Way – a culture of integrity, innovation, collaboration and continuous improvement. As a leader in mining and heavy manufacturing, we are committed to delivering solutions that support our customers’ success and improve the performance of critical equipment across the mining value chain. Join us and be part of a team that values technical excellence, meaningful partnerships and proactive customer service.

• 12 weeks paid primary career parental leave.
• Ability to purchase up to 10 additional annual leave days per annum.
• Access to discounts at over 400 different retailers Australia wide.
• Discounts on Apple, Dell, Lenovo and Microsoft products
• Employee Referral Program
• Discounted corporate rates with HCF, access to Fitness Passport and a comprehensive Employee Assistance Program with Access EAP
• Discounts with Toyota & Orix

Ready to grow with us?

If you are a technically strong equipment specialist who enjoys solving customer problems and building long‑term partnerships, we would welcome your application.