Technician - Resident Field Service

Komatsu Australia; Sydney; On-site; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Families policy and parental leave

Income protection insurance

Career development

Bupa health benefits

Travel discounts

Yearly bonus

Referral program

Job summary

Komatsu Australia is seeking a Resident Field Service Technician to support customers across the Canberra region. You’ll diagnose, service and repair Komatsu machinery in the field, ensuring high reliability and customer satisfaction.

In this role you’ll use advanced diagnostics, build strong relationships with clients and complete comprehensive service reports. A driver’s licence and safety mindset are essential, with opportunities for training and career development.

Qualifications

• Must hold Mobile Plant Mechanic Trade Certificate and HD Mechanic/Fitter qualification.
• Experience with Komatsu equipment and field service, including breakdowns and diagnostics.
• Current driver’s licence and ability to work unsupervised in the field.
• Safety-focused with basic computing and MS Office skills.

Responsibilities

• Diagnose, service and repair Komatsu equipment in the field.
• Respond to breakdowns and carry out planned maintenance.
• Use advanced diagnostics to fault-find mechanical and electrical issues.
• Build strong customer relationships through excellent service.
• Complete service reports and keep documentation up to date.
• Work safely while delivering quality workmanship.

Skills

Auto Electrical

Diagnostics

Field service

MS Office

Safety mindset

Unsupervised work

Driver's license

Komatsu experience

Education

Mobile Plant Mechanic Trade Certificate (Cert 3)

HD Mechanic/Fitter qualification

Job description

At Komatsu Australia you’ll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together. We encourage people with diverse backgrounds to apply for this role.

Love fixing machines? Hate being stuck in a workshop?

This could be the role you've been waiting for.

Komatsu is on the hunt for a Resident Field Service Technician to support customers across the Canberra region. You'll be the go-to expert keeping some of Australia's hardest-working machines up and running.

The best part? You'll work with the backing of one of the world's leading equipment manufacturers. Just great equipment, great customers, and a great team behind you.

What You'll Be Doing

• Diagnosing, servicing and repairing Komatsu equipment.
• Responding to breakdowns and carrying out planned maintenance.
• Using advanced diagnostics to solve mechanical and electrical faults.
• Building strong customer relationships through exceptional service.
• Completing service reports and documentation.
• Working safely while delivering quality workmanship every time.

Role Located

Canberra, NSW

Shift

Day shift, Monday to Friday with weekend O/T – 7:30am, to 4pm

Remuneration

Rate + Super + Tool of trade + allowances

What we are looking for

• Mobile Plant Mechanic Trade Certificate (Cert 3 Mobile Plant) complimented by your mechanical fitter qual (HD Mechanic/Fitter).
• OEM experience, preferably with Komatsu equipment, and field service exposure, including breakdowns and diagnostics, will also be highly regarded within the construction and mining sector.
• A Valid driver’s Licence.
• Auto Electrical experience, qualifications, and diagnostic skills will be highly regarded.
• Working at heights qualification would be great but not crucial.
• Ability to follow required job scope & critical path.
• Safety focused mindset is paramount.
• Good understanding of computer systems and Microsoft Office
• Ability to work unsupervised.

Komatsu benefits

• Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits.
• Financial: Income Protection Insurance provided through our company superannuation fund.
• Career: Recognition, awards, flexibility, further education studies and internal career development.
• Health: Corporate discount with Bupa, Total Wellbeing Solution with Telus Health.
• Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents.
• Yearly Bonus: Potential to receive a yearly bonus.
• Referral Program: $3000 referral payment for referring a successful new employee to Komatsu.

Komatsu offers a zero-harm culture in the workplace and competitive remuneration package. We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Komatsu is committed to a workplace where women can thrive.