Technical Services Specialist (Crushing)

Komatsu; Mackay Regional; Hybrid; AUD 120,000 - 160,000; Full time

Job summary

Komatsu Mining Technologies is seeking a Technical Services Specialist (Crushing) in Mackay, Queensland. You will bring deep technical expertise to customer partnerships, focusing on crushing equipment, wear parts, repairs, and performance optimisation across surface and underground loading lines.

You will diagnose challenges, develop practical solutions, and support sales targets by building trusted relationships with customers and internal teams to improve reliability, throughput and

Qualifications

• Trade qualifications as a diesel fitter.
• Strong technical knowledge of surface crushing machines, applications and product support requirements.
• Demonstrated experience in a technical specialist, product support, service, application, technical sales or key account role within mining, quarrying or heavy industry.
• Ability to understand crushing process challenges, equipment performance, wear, reliability, availability and whole‑of‑life cost considerations.
• Commercial awareness and the ability to support sales targets, margins, forecasts and opportunity pipelines.
• Confidence engaging with customer stakeholders across operations, maintenance, reliability, procurement and commercial functions.
• A proactive approach to identifying repair, rebuild, service, parts, manufacturing and performance improvement opportunities.
• Strong communication, problem‑solving, influencing and technical advisory skills across internal and external stakeholders.
• A collaborative style and willingness to work closely with sales, marketing, account management, service and technical support teams.
• Willingness to travel (within Australia, NZ, New Caledonia and PNG) as required.

Responsibilities

• Provide specialist technical support and product knowledge across Komatsu surface crushing and underground (hard rock) loading machines, applications, wear parts, rebuilds, repairs, service and performance optimisation.
• Identify customer needs, diagnose equipment and process challenges, and recommend practical solutions that improve reliability, availability, throughput and component life.
• Support agreed sales targets by developing technical strategies, account plans and margin growth opportunities for equipment solutions.
• Proactively identify repair, rebuild, service, parts, manufacturing, predictive diagnostics and performance-enhancement opportunities within existing and new customer accounts.
• Maximise customer‑facing time and build trusted relationships with operations, maintenance, reliability, procurement and senior management stakeholders.

Skills

Diesel fitter qualification

Surface crushing knowledge

Technical specialist experience

Crushing process understanding

Commercial awareness

Stakeholder engagement

Proactive attitude

Communication skills

Collaboration

Willingness to travel

Job description

Technical Services Specialist (Crushing) 9/27/26 MACKAY, Queensland, AUS, 4740 36727 Hybrid Position

Join Komatsu and Be Part of Something Big!

Overview

Bring deep technical expertise to customer partnerships in crushing equipment and hard rock solutions

Komatsu Mining Technologies is seeking a highly knowledgeable Technical Specialist supporting our surface crushing and new underground loading product lines at key customers with expert product knowledge, practical technical advice and solutions that improve machine performance across mining, quarrying, extractive minerals and related industries.

This role requires strong knowledge of crushing machines and their applications, with the ability to translate technical insight into customer value. You will work closely with customers, account teams, service operations and technical support to identify needs, diagnose challenges and recommend solutions across equipment, wear parts, repairs, rebuilds, service and performance optimisation. Full training will be also provided on the emerging underground loading product lines, used in hard rock mines.

Combining hands‑on technical credibility with a commercial mindset, you will help develop existing business, support sales strategies and convert technical opportunities into measurable outcomes that improve reliability, throughput, availability, wear life and whole‑of‑life equipment performance.

You will play a key role in supporting agreed sales targets and margin goals by building trusted relationships with customer stakeholders at all levels.

Key Role Functions

• Provide specialist technical support and product knowledge across Komatsu surface crushing and underground (hard rock) loading machines, applications, wear parts, rebuilds, repairs, service and performance optimisation
• Identify customer needs, diagnose equipment and process challenges, and recommend practical solutions that improve reliability, availability, throughput and component life
• Support agreed sales targets by developing technical strategies, account plans and margin growth opportunities for equipment solutions
• Proactively identify repair, rebuild, service, parts, manufacturing, predictive diagnostics and performance-enhancement opportunities within existing and new customer accounts
• Maximise customer‑facing time and build trusted relationships with operations, maintenance, reliability, procurement and senior management stakeholders

What You Bring

• Trade qualifications as a diesel fitter
• Strong technical knowledge of surface crushing machines, applications and product support requirements
• Demonstrated experience in a technical specialist, product support, service, application, technical sales or key account role within mining, quarrying or heavy industry
• The ability to understand crushing process challenges, equipment performance, wear, reliability, availability and whole‑of‑life cost considerations
• Commercial awareness and the ability to support sales targets, margins, forecasts and opportunity pipelines
• Confidence engaging with customer stakeholders across operations, maintenance, reliability, procurement and commercial functions
• A proactive approach to identifying repair, rebuild, service, parts, manufacturing and performance improvement opportunities
• Strong communication, problem‑solving, influencing and technical advisory skills across internal and external stakeholders
• A collaborative style and willingness to work closely with sales, marketing, account management, service and technical support teams
• Willingness to travel (within Australia, NZ, New Caledonia and PNG) as required.

Your impact

You’ll be central to strengthening Komatsu’s customer partnerships by bringing trusted technical expertise to strategic crushing equipment accounts. By combining strong machine knowledge, practical problem solving and commercial awareness, you will help customers improve crusher performance, reliability, availability and productivity while ensuring Komatsu continues to deliver value through its full range of facilities, services and crushing solutions.

At Komatsu, the Komatsu Way guides how we work — with integrity, innovation, and collaboration at the core. As a global leader in mining and heavy equipment manufacturing, we’re committed to excellence in everything we do. Join a team that values initiative, continuous improvement, and building strong, purposeful partnerships.

Komatsu is committed to creating a safe, inclusive, and respectful workplace that reflects the diverse communities we serve. We welcome applications from people of all backgrounds and experiences. We are an equal opportunity employer and can provide accommodations throughout the recruitment process upon request.

Discover your next opportunity with us at komatsu.jobs