Technician - Resident Field Service

Komatsu; Fairfield; On-site; AUD 85,000 - 105,000; Full time

Benefits offered by this job

Tool of Trade Vehicle

Laptop

RDO

Job summary

Komatsu Australia is seeking a Resident Field Service Technician to support customers across the Geelong region. You will work in the field diagnosing, repairing, and maintaining Komatsu and customer equipment to OEM standards, building strong customer relationships and planning upcoming servicing.

The role involves scheduled servicing, breakdown repairs, and coordination with internal teams to ensure parts and support are available.

Qualifications

• Strong heavy equipment diagnostics and repair experience.
• Confidence working with hydraulics and electrical systems.
• Ability to interpret OEM schematics, wiring diagrams, hydraulic circuits and technical manuals.
• Experience using diagnostic and specialised testing equipment.
• Strong fault-finding and troubleshooting capability.
• Excellent time management and ability to prioritise your own workload.
• A genuine commitment to safety and quality workmanship.
• Strong communication and customer service skills.
• Confidence completing technical reports and working with computer-based systems.
• Ability to work autonomously.

Responsibilities

• Diagnose, repair and maintain Komatsu and customer equipment to OEM standards.
• Complete scheduled servicing, breakdown repairs and planned maintenance.
• Manage your own daily priorities and jobs in the field by building customer relationships.
• Build strong relationships with customers and keep them informed about machine condition and upcoming maintenance.
• Identify future parts, service and component repair requirements before they become bigger problems.
• Help plan upcoming servicing, component changeouts, shutdowns and major repairs.
• Coordinate with Parts, Technical Support, Supervisors and other Komatsu teams to ensure you have what you need to get the job done.
• Complete service reports, inspections, warranty documentation and job paperwork accurately and on time.
• You may also support larger site repairs, shutdowns and other Field Service territories when needed.

Skills

Heavy equipment diagnostics

Hydraulics & electrical systems

OEM schematics interpretation

Diagnostic testing equipment use

Troubleshooting

Time management

Safety & quality workmanship

Customer service

Autonomous work

Job description

At Komatsu Australia you'll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together. We encourage people with diverse backgrounds to apply for this role.

If you're an experienced Plant Mechanic / Heavy Diesel Technician who enjoys working independently, building strong customer relationships and being the person customers rely on to keep their equipment moving, this could be the role for you.

Komatsu is looking for a Resident Field Service Technician to support customers across the Geelong region.

Unlike a traditional branch-based role, you'll be the local face of Komatsu within your territory, providing scheduled servicing, diagnostics, breakdown support and repairs while keeping an eye on what your customers and their machines will need next.

You'll:

• Diagnose, repair and maintain Komatsu and customer equipment to OEM standards.
• Complete scheduled servicing, breakdown repairs and planned maintenance.
• Manage your own daily priorities and jobs in the field by building customer relationships.
• Build strong relationships with customers and keep them informed about machine condition and upcoming maintenance.
• Identify future parts, service and component repair requirements before they become bigger problems.
• Help plan upcoming servicing, component changeouts, shutdowns and major repairs.
• Coordinate with Parts, Technical Support, Supervisors and other Komatsu teams to make sure you have what you need to get the job done.
• Complete service reports, inspections, warranty documentation and job paperwork accurately and on time.

You may also support larger site repairs, shutdowns and other Field Service territories when operationally required.

Role Located: Geelong, VIC

Roster: 7:30am to 4pm, Monday to Friday, and weekend work when applicable.

Rate: Great rates

• Tool of Trade Vehicle
• Laptop
• RDO

What we are looking for:

• Strong heavy equipment diagnostics and repair experience.
• Confidence working with hydraulics and electrical systems.
• Ability to interpret OEM schematics, wiring diagrams, hydraulic circuits and technical manuals.
• Experience using diagnostic and specialised testing equipment.
• Strong fault-finding and troubleshooting capability.
• Excellent time management and ability to prioritise your own workload.
• A genuine commitment to safety and quality workmanship.
• Strong communication and customer service skills.
• Confidence completing technical reports and working with computer-based systems.
• Ability to work autonomously.

Why work for us!

• Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits.
• Financial: Income Protection Insurance provided through our company superannuation fund.
• Career: Recognition, awards, flexibility, further education studies and internal career development.
• Health: Corporate discount with Bupa, Total Wellbeing Solution with Telus Health.
• Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents.
• Yearly Bonus: Potential to receive a yearly bonus.
• Referral Program: $3000 referral payment for referring a successful new employee to Komatsu.

Komatsu offers a zero-harm culture in the workplace and competitive remuneration package. We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Komatsu is committed to a workplace where women can thrive.