Customer Product Support Advisor

Komatsu Australia; Newman; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Parental leave: 16 weeks primary

Income protection insurance

Career development

Health benefits with Bupa

Travel discounts with major providers

Yearly bonus potential

Referral program

Job summary

Komatsu Australia is seeking a Product Support Advisor to manage fleet health and provide on-the-job technical assistance for maintenance personnel on the Rio Tinto contract. You will assist with fault finding, parts sourcing, and information resolution while supporting warranty administration.

The role requires a trade or engineering background, experience with Komatsu loaders, and mining site exposure in WA. FIFO roster 8:6 ex Perth, day shifts, Pilbara location.

Qualifications

• Hold a Trade or Engineering Qualification or background.
• Have sound knowledge and experience of Komatsu Loaders.
• Have worked on Mine Site/s in the WA Mining Industry.
• Self-motivated with good initiative and team orientation.
• Commitment to customer service and Komatsu products/services.

Responsibilities

• Understand daily downtime of the machine fleet on site.
• Assist in repair processes on local dealer machinery.
• Administer warranty processes as needed.
• Assess and forecast scheduled downtime and provide weekly site updates.
• Provide feedback on service personnel and machinery optimisation.
• Monitor machine systems and support fault finding and maintenance.

Skills

Customer service

Problem solving

Teamwork

OH&S awareness

Education

Trade qualification

Engineering qualification

Tools

Komatsu Loaders

Job description

At Komatsu Australia you’ll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together. We encourage people with diverse backgrounds to apply for this role.

Komatsu has the opportunity for a Product Support Advisor to assist in our Rio Tinto contract.

You’ll be managing the fleet health of all Komatsu equipment by providing on-the-job technical assistance for the maintenance personnel in fault finding including major components change outs, maintenance practices & operating practices.

Your job is to assist personnel to resolve parts sourcing issues and resolve technical information sourcing issues.

Key responsibilities:

• Understanding the daily downtime of machine fleet at site
• Involvement in repair process on local dealer machinery
• Assistance in administration of warranty
• Understanding and forecasting the scheduled downtime
• Weekly site update
• Feedback on service personnel
• Optimisation of machines
• Machine systems monitoring

Roster: 8:6 FIFO ex Perth – Day shift only

Role Located: Pilbara

Must be living in Perth to be considered.

Komatsu benefits:

• Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits
• Financial: Income Protection Insurance provided through our company superannuation fund
• Career: Recognition, awards, flexibility, further education studies and internal career development
• Health: Corporate discount with Bupa, Total Wellbeing Solution with Telus Health
• Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents
• Yearly Bonus: Potential to receive a yearly bonus
• Referral Program: $3,000 referral payment for referring a successful new employee to Komatsu

What we are looking for:

• Hold a Trade or Engineering Qualification or background
• Have sound knowledge and experience of Komatsu Loaders
• Have worked on Mine Site/s in the WA Mining Industry
• Self-motivated with good initiative as well as strong team player attitude with drive and professionalism to excel
• Always have a high standard of Customer service whilst always promoting Komatsu Products and Services
• Demonstrated problem solving skills
• Ability to demonstrate a strong commitment to O.H.S always
• Ability to work away remotely at the customer site
• Have strong negotiation skills and attention to detail

Komatsu offers a zero-harm culture in the workplace and competitive remuneration package. We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Komatsu is committed to a workplace where women can thrive.