Crushing Tech Specialist – Field Service & Solutions

Komatsu; Mackay Regional; Hybrid; AUD 120,000 - 160,000; Full time

Job summary

Komatsu Mining Technologies is seeking a Technical Services Specialist (Crushing) in Mackay, Queensland. You will bring deep technical expertise to customer partnerships, focusing on crushing equipment, wear parts, repairs, and performance optimisation across surface and underground loading lines.

You will diagnose challenges, develop practical solutions, and support sales targets by building trusted relationships with customers and internal teams to improve reliability, throughput and

Qualifications

• Trade qualifications as a diesel fitter.
• Strong technical knowledge of surface crushing machines, applications and product support requirements.
• Demonstrated experience in a technical specialist, product support, service, application, technical sales or key account role within mining, quarrying or heavy industry.
• Ability to understand crushing process challenges, equipment performance, wear, reliability, availability and whole‑of‑life cost considerations.
• Commercial awareness and the ability to support sales targets, margins, forecasts and opportunity pipelines.
• Confidence engaging with customer stakeholders across operations, maintenance, reliability, procurement and commercial functions.
• A proactive approach to identifying repair, rebuild, service, parts, manufacturing and performance improvement opportunities.
• Strong communication, problem‑solving, influencing and technical advisory skills across internal and external stakeholders.
• A collaborative style and willingness to work closely with sales, marketing, account management, service and technical support teams.
• Willingness to travel (within Australia, NZ, New Caledonia and PNG) as required.

Responsibilities

• Provide specialist technical support and product knowledge across Komatsu surface crushing and underground (hard rock) loading machines, applications, wear parts, rebuilds, repairs, service and performance optimisation.
• Identify customer needs, diagnose equipment and process challenges, and recommend practical solutions that improve reliability, availability, throughput and component life.
• Support agreed sales targets by developing technical strategies, account plans and margin growth opportunities for equipment solutions.
• Proactively identify repair, rebuild, service, parts, manufacturing, predictive diagnostics and performance-enhancement opportunities within existing and new customer accounts.
• Maximise customer‑facing time and build trusted relationships with operations, maintenance, reliability, procurement and senior management stakeholders.

Skills

Diesel fitter qualification

Surface crushing knowledge

Technical specialist experience

Crushing process understanding

Commercial awareness

Stakeholder engagement

Proactive attitude

Communication skills

Collaboration

Willingness to travel

Job description

Komatsu Mining Technologies is seeking a Technical Services Specialist (Crushing) in Mackay, Queensland. You will bring deep technical expertise to customer partnerships, focusing on crushing equipment, wear parts, repairs, and performance optimisation across surface and underground loading lines.

You will diagnose challenges, develop practical solutions, and support sales targets by building trusted relationships with customers and internal teams to improve reliability, throughput and