Technical Service Specialist

Abbott; Melbourne; On-site; AUD 70,000 - 100,000; Full time

Job summary

Abbott Diagnostics is seeking a Service Engineer to provide after-sales support, repairs and preventive maintenance for medical laboratory instruments in Melbourne. The role encompasses installations, deinstallations, and reliability improvements, with a focus on proactive service delivery.

The successful candidate will train technicians and customers on device operation, perform root cause analysis, and maintain comprehensive service records while collaborating with cross-functional teams.

Qualifications

• Bachelor's degree in Electrical Engineering or related field.
• Experience with electrical instrumentation and maintenance.
• Knowledge of LIS connectivity and laboratory automation is advantageous.

Responsibilities

• Provide after-sales support, repairs and preventive maintenance.
• Installs and deinstalls equipment and conducts reliability improvement activities.
• Training technicians and customers on device operation and troubleshooting.

Skills

Electrical experience

Electronic engineering

LIS connectivity

Abbott product knowledge

Medical instrumentation

Education

Bachelor's in Electrical Engineering

Tools

Abbott instruments

Job description

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:

• Career development with an international company where you can grow the career you dream of .
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

Our diagnostic solutions are used in hospitals, laboratories and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.

Primary Job Function

• Providing after sales support, repairs, preventative maintenance, reliability improvement programs, installations and deinstallations.
• Our current service methodology is one of using an adaptive and predictive model of identifying failure before it occurs and requires an individual who can adapt in this new model of doing service

Core Job Responsibilities

• Prepare and maintain detailed service and failure records, ensuring all documentation complies with legal and ethical requirements.
• Provide training on devices and equipment to technicians and Abbott Representatives. Instruct customers in maintenance and troubleshooting procedures.
• Complete user verification checks Test Equipment as prescribed. Maintain and adhere to Test Equipment calibration schedule as prescribed by quality policy.
• Strong methodical and logical thinking skills
• Must be a strong communicator with good interpersonal skills
• Ability to build strong working relationships with customers and provide excellent service, and account ownership from a technical support perspective.
• Ability to do Root Cause Analysis and driven to achieve positive results for our customers and Abbott, including the ability to escal... to the wider group for a timely issue resolution.
• Must be team oriented and have the ability to work with multi-disciplined teams
• Eagerness to develop skills and knowledge through training and education
• Willingness to be part of a rotating roster to support customers after hours.

Minimum Education:

• Relevant Tertiary qualification in Electronic/Electrical Engineering or a related field.

Minimum Experience/Training Required：

• Electrical experience is necessary
• Knowledge on LIS connectivity, laboratory automation, Abbott products e.g. Architects, Alinity, Haematology instrumentation will be an advantage
• Experience with Abbott products or similar instrumentation in pathology labs / hospitals preferred