Technical Service Specialist

Abbott; Ryde; On-site; AUD 90,000 - 130,000; Full time

Job summary

Abbott in NSW, Australia, is seeking a Field Services professional to provide after-sales support, repairs, preventative maintenance and installations. The role emphasizes a proactive service model with training of technicians and Abbott representatives.

Applicants should have electrical engineering knowledge, LIS connectivity expertise, and experience with Abbott instruments. The position may involve substantial travel within NSW and beyond, plus participation in rotating after-hours rosters.

Qualifications

• Electrical experience is necessary.
• Knowledge on LIS connectivity, laboratory automation, Abbott products e.g. Architects, Alinity, Haematology instrumentation will be an advantage.

Responsibilities

• Prepare and maintain detailed service and failure records, ensuring all documentation complies with legal and ethical requirements.
• Provide training on devices and equipment to technicians and Abbott Representatives. Instruct customers in maintenance and troubleshooting procedures.
• Complete user verification checks Test Equipment as prescribed. Maintain and adhere to Test Equipment calibration schedule as prescribed by quality policy.
• Strong methodical and logical thinking skills
• Must be a strong communicator with good interpersonal skills
• Ability to build strong working relationships with customers and provide excellent service, and account ownership from a technical support perspective.
• Ability to do Root Cause Analysis and driven to achieve positive results for our customers and Abbott, including the ability to elevate to the wider group for a timely issue resolution.
• Must be team oriented and have the ability to work with multi-disciplined teams
• Eagerness to develop skills and knowledge through training and education
• Potential for minimum 50% travel within NSW and across broader interstate (and New Zealand) locations as required
• Willingness to be part of a rotating roster to support customers after hours.

Skills

Electrical experience

Education

Electronic/Electrical Engineering

Tools

LIS connectivity

Laboratory automation

Architects

Alinity

Haematology instrumentation

Job description

JOB DESCRIPTION:

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:

• Career development with an international company where you can grow the career you dream of.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

Overview

• Providing after sales support, repairs, preventative maintenance, reliability improvement programs, installations and deinstallations.
• Our current service methodology is one of using an adaptive and predictive model of identifying failure before it occurs and requires an individual who can adapt in this new model of doing service.

Core Responsibilities

• Prepare and maintain detailed service and failure records, ensuring all documentation complies with legal and ethical requirements.
• Provide training on devices and equipment to technicians and Abbott Representatives. Instruct customers in maintenance and troubleshooting procedures.
• Complete user verification checks Test Equipment as prescribed. Maintain and adhere to Test Equipment calibration schedule as prescribed by quality policy.
• Strong methodical and logical thinking skills
• Must be a strong communicator with good interpersonal skills
• Ability to build strong working relationships with customers and provide excellent service, and account ownership from a technical support perspective.
• Ability to do Root Cause Analysis and driven to achieve positive results for our customers and Abbott, including the ability to elevate to the wider group for a timely issue resolution.
• Must be team oriented and have the ability to work with multi-disciplined teams
• Eagerness to develop skills and knowledge through training and education
• Potential for minimum 50% travel within NSW and across broader interstate (and New Zealand) locations as required
• Willingness to be part of a rotating roster to support customers after hours.

Minimum Education

• Relevant Tertiary qualification in Electronic/Electrical Engineering or a related field.

Minimum experience/ training required

• Electrical experience is necessary
• Knowledge on LIS connectivity, laboratory automation, Abbott products e.g. Architects, Alinity, Haematology instrumentation will be an advantage

The base pay for this position is N/A

In specific locations, the pay range may vary from the range posted.

JOB FAMILY: Field Services

DIVISION: CRLB Core Lab

LOCATION: Australia > Macquarie Park : 299 Lane Cove Road

WORK SHIFT: Standard

TRAVEL: Yes, 15 % of the Time

MEDICAL SURVEILLANCE: Not Applicable

SIGNIFICANT WORK ACTIVITIES: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)