Technical Service Specialist

Thornton Tomasetti; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

Abbott Australia is seeking a Field Services professional with an electrical/electronic background to perform after-sales support, repairs, preventive maintenance, reliability improvement programs, installations and deinstallations. You will contribute to calibration, documentation and customer training.

This role requires strong communication, root-cause analysis, and ability to travel across NSW and interstate, including New Zealand, with flexibility for after-hours roster.

Qualifications

• Relevant tertiary qualification in Electronic/Electrical Engineering or related field.
• Electrical experience with LIS connectivity and laboratory automation; knowledge of Abbott products is a plus.
• Willingness to travel within NSW/state and interstate including NZ as required.

Responsibilities

• Prepare and maintain detailed service and failure records, ensuring documentation complies with requirements.
• Provide training on devices and equipment to technicians and Abbott Representatives.
• Instruct customers in maintenance and troubleshooting procedures.
• Calibrate test equipment as prescribed by quality policy.

Skills

Communication skills

Root Cause Analysis

Teamwork

Troubleshooting

Interpersonal skills

Education

Electronic/Electrical Engineering degree

Tools

Test Equipment

LIS connectivity

Laboratory automation

Job description

JOB DESCRIPTION: About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life.

You will have access to: Career development with an international company where you can grow the career you dream of . A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

Overview

Providing after sales support, repairs, preventative maintenance, reliability improvement programs, installations and deinstallations. Our current service methodology is one of using an adaptive and predictive model of identifying failure before it occurs and requires an individual who can adapt in this new model of doing service.

Core Responsibilities

• Prepare and maintain detailed service and failure records, ensuring all documentation complies with legal and ethical requirements.
• Provide training on devices and equipment to technicians and Abbott Representatives.
• Instruct customers in maintenance and troubleshooting procedures.
• Complete user verification checks Test Equipment as prescribed.
• Maintain and adhere to Test Equipment calibration schedule as prescribed by quality policy.
• Strong methodical and logical thinking skills
• Must be a strong communicator with good interpersonal skills
• Ability to build strong working relationships with customers and provide excellent service, and account ownership from a technical support perspective.
• Ability to do Root Cause Analysis and driven to achieve positive results for our customers and Abbott, including the ability to elevate to the wider group for a timely issue resolution.
• Must be team oriented and have the ability to work with multi-disciplined teams
• Eagerness to develop skills and knowledge through training and education
• Potential for minimum 50% travel within NSW and across broader interstate (and New Zealand) locations as required
• Willingness to be part of a rotating roster to support customers after hours.

Minimum Education

Relevant Tertiary qualification in Electronic/Electrical Engineering or a related field.

Minimum experience/ training required

Electrical experience is necessary Knowledge on LIS connectivity, laboratory automation, Abbott products e.g. Architects, Alinity, Haematology instrumentation will be an advantage.

The base pay for this position is N/A In specific locations, the pay range may vary from the range posted.

JOB FAMILY: Field Services

DIVISION: CRLB Core Lab

LOCATION: Australia > Macquarie Park : 299 Lane Cove Road

WORK SHIFT: Standard

TRAVEL: Yes, 15 % of the Time

MEDICAL SURVEILLANCE: Not Applicable

SIGNIFICANT WORK ACTIVITIES

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day) Abbott is about the power of health. For more than 135 years, Abbott has been helping people reach their potential — because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 160 countries, we create new solutions — across the spectrum of health, around the world, for all stages of life. Whether it’s next‑generation diagnostics, life‑changing devices, science‑based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through betterhealth. The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well‑being of millions of people. They push the boundariesto help manage and treatsome of life’s greatest health challenges. We inviteyou to explore opportunitiesat Abbott, toseeif your talents and career aspirations may fit with our openings.

An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.

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