Technical Service Specialist

Abbott; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

Abbott is seeking a service-focused technician with an Electronic/Electrical Engineering background to provide after-sales support, maintenance, and installations. You will train technicians, perform device troubleshooting, and ensure quality-compliant records.

Applicants should have electrical experience, familiarity with LIS connectivity and lab automation, and be prepared for travel within NSW, interstate, and New Zealand. A rotating after-hours roster is possible.

Qualifications

• Electrical engineering qualification is required.
• Experience with LIS connectivity and laboratory automation is an advantage.
• Familiarity with Abbott products such as Architects, Alinity, Haematology instrumentation is beneficial.

Responsibilities

• Prepare and maintain detailed service and failure records with compliant documentation.
• Provide training on devices and equipment to technicians and Abbott Representatives; instruct customers in maintenance and troubleshooting.
• Perform user verifications and manage calibration schedules as per quality policy.
• Build strong relationships with customers and provide excellent technical support and account ownership.
• Conduct Root Cause Analysis to resolve issues and facilitate timely resolutions across the group.
• Collaborate with cross-functional teams and be prepared for up to 50% travel within NSW and beyond, including New Zealand.

Skills

Electrical experience

Strong communication

Methodical thinking

Team orientation

Root Cause Analysis

Customer relationships

Willingness to travel

After-hours support

Learner mindset

Education

Electronic/Electrical Engineering

Job description

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to :

• Career development with an international company where you can grow the career you dream of .
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

Overview

• Providing after sales support, repairs, preventative maintenance, reliability improvement programs, installations and deinstallations.
• Our current service methodology is one of using an adaptive and predictive model of identifying failure before it occurs and requires an individual who can adapt in this new model of doing service.

Core Responsibilities

• Prepare and maintain detailed service and failure records, ensuring all documentation complies with legal and ethical requirements.
• Provide training on devices and equipment to technicians and Abbott Representatives. Instruct customers in maintenance and troubleshooting procedures.
• Complete user verification checks Test Equipment as prescribed. Maintain and adhere to Test Equipment calibration schedule as prescribed by quality policy.
• Strong methodical and logical thinking skills
• Must be a strong communicator with good interpersonal skills
• Ability to build strong working relationships with customers and provide excellent service, and account ownership from a technical support perspective.
• Ability to do Root Cause Analysis and driven to achieve positive results for our customers and Abbott, including the ability to escape to the wider group for a timely issue resolution.
• Must be team oriented and have the ability to work with multi-disciplined teams
• Eagerness to develop skills and knowledge through training and education
• Potential for minimum 50% travel within NSW and across broader interstate (and New Zealand) locations as required
• Willingness to be part of a rotating roster to support customers after hours.

Minimum Education

• Relevant Tertiary qualification in Electronic/Electrical Engineering or a related field.

Minimum Experience/ Training Required

• Electrical experience is necessary
• Knowledge on LIS connectivity, laboratory automation, Abbott products e.g. Architects, Alinity, Haematology instrumentation will be an advantage