Technical Service Specialist

Abbott; City of Melbourne; On-site; AUD 80,000 - 100,000; Full time

Job summary

Abbott is seeking a Field Service Engineer in Australia to provide after-sales support, repairs and maintenance for diagnostics equipment. The role involves installations, deinstallations and training of technicians, with a focus on reliability improvement and root cause analysis.

You will work with Abbott products such as Architect and Alinity, in hospital/laboratory settings, and may require a rotating roster and travel up to 20% to support customers after hours.

Qualifications

• Electrical experience is necessary.
• Knowledge of LIS connectivity and laboratory automation is a plus.
• Experience with Abbott products or similar instrumentation in pathology labs/hospitals preferred.

Responsibilities

• Provide after-sales support, repairs, maintenance and implementations.
• Install and deinstall equipment and perform preventative maintenance.
• Train technicians and Abbott representatives on devices and procedures.
• Build strong customer relationships and drive issue resolution.

Skills

Communication

Root Cause Analysis

Teamwork

Troubleshooting

Education

Electrical/Electronic Engineering degree

Tools

Architect

Alinity

Haematology devices

Job description

JOB DESCRIPTION:

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:

• Career development with an international company where you can grow the career you dream of.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

Our diagnostic solutions are used in hospitals, laboratories and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.

Primary Job Function

• Providing after sales support, repairs, preventative maintenance, reliability improvement programs, installations and deinstallations.
• Our current service methodology is one of using an adaptive and predictive model of identifying failure before it occurs and requires an individual who can adapt in this new model of doing service

Core Job Responsibilities

• Prepare and maintain detailed service and failure records, ensuring all documentation complies with legal and ethical requirements.
• Provide training on devices and equipment to technicians and Abbott Representatives. Instruct customers in maintenance and troubleshooting procedures.
• Complete user verification checks Test Equipment as prescribed. Maintain and adhere to Test Equipment calibration schedule as prescribed by quality policy.
• Strong methodical and logical thinking skills
• Must be a strong communicator with good interpersonal skills
• Ability to build strong working relationships with customers and provide excellent service, and account ownership from a technical support perspective.
• Ability to do Root Cause Analysis and driven to achieve positive results for our customers and Abbott, including the ability to elevate to the wider group for a timely issue resolution.
• Must be team oriented and have the ability to work with multi-disciplined teams
• Eagerness to develop skills and knowledge through training and education
• Willingness to be part of a rotating roster to support customers after hours.

Minimum Education

• Relevant Tertiary qualification in Electronic/Electrical Engineering or a related field.

Minimum Experience/Training Required

• Electrical experience is necessary
• Knowledge on LIS connectivity, laboratory automation, Abbott products e.g. Architects, Alinity, Haematology instrumentation will be an advantage
• Experience with Abbott products or similar instrumentation in pathology labs / hospitals preferred

The base pay for this position is N/A

In specific locations, the pay range may vary from the range posted.

JOB FAMILY

Field Services

DIVISION

CRLB Core Lab

LOCATION

Australia > Doncaster : 666 Doncaster Road

WORK SHIFT

Standard

TRAVEL

Yes, 20 % of the Time

MEDICAL SURVEILLANCE

Not Applicable

SIGNIFICANT WORK ACTIVITIES

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)

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