Technical Service Specialist

Thornton Tomasetti; City of Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

Abbott in Doncaster, Australia is seeking a Field Service Engineer to deliver after‑sales support, repairs, and preventative maintenance for laboratory instruments. You will install, deinstall, and improve reliability, documenting procedures and outcomes.

The role requires a relevant electrical/electronic engineering degree, hands‑on electrical experience, and the ability to work with diverse teams. Travel up to 20% and rostered shifts are involved; training will develop skills on Abbott

Qualifications

• Electrical experience is necessary.
• Knowledge on LIS connectivity, laboratory automation, Abbott products e.g. Architects, Alinity, Haematology instrumentation will be an advantage.
• Experience with Abbott products or similar instrumentation in pathology labs / hospitals preferred.

Responsibilities

• Provide after sales support, repairs, preventative maintenance, reliability improvement programs, installations and deinstallations.
• Prepare and maintain detailed service and failure records, ensuring documentation complies with requirements.
• Provide training on devices and equipment to technicians and Abbott Representatives.

Skills

Strong communicator

Team oriented

Root Cause Analysis

Customer service

Education

Electronic/Electrical Engineering degree

Tools

LIS connectivity

Laboratory automation

Abbott Architects

Alinity

Haematology instrumentation

Job description

About Abbott Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology. Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to: Career development with an international company where you can grow the career you dream of . A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists. Our diagnostic solutions are used in hospitals, laboratories and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.

Primary Job Function

• Providing after sales support, repairs, preventative maintenance, reliability improvement programs, installations and deinstallations.
• Our current service methodology is one of using an adaptive and predictive model of identifying failure before it occurs and requires an individual who can adapt in this new model of doing service.

Core Job Responsibilities

• Prepare and maintain detailed service and failure records, ensuring all documentation complies with legal and ethical requirements.
• Provide training on devices and equipment to technicians and Abbott Representatives. Instruct customers in maintenance and troubleshooting procedures.
• Complete user verification checks Test Equipment as prescribed. Maintain and adhere to Test Equipment calibration schedule as prescribed by quality policy.
• Strong methodical and logical thinking skills
• Must be a strong communicator with good interpersonal skills
• Ability to build strong working relationships with customers and provide excellent service, and account ownership from a technical support perspective.
• Ability to do Root Cause Analysis and driven to achieve positive results for our customers and Abbott, including the ability to elevate to the wider group for a timely issue resolution.
• Must be team oriented and have the ability to work with multi-disciplined teams
• Eagerness to develop skills and knowledge through training and education
• Willingness to be part of a rotating roster to support customers after hours.

Minimum Education

• Relevant Tertiary qualification in Electronic/Electrical Engineering or a related field.

Minimum Experience/Training Required

• Electrical experience is necessary
• Knowledge on LIS connectivity, laboratory automation, Abbott products e.g. Architects, Alinity, Haematology instrumentation will be an advantage
• Experience with Abbott products or similar instrumentation in pathology labs / hospitals preferred

The base pay for this position is N/A. In specific locations, the pay range may vary from the range posted.

JOB FAMILY

Field Services

DIVISION

CRLB Core Lab

LOCATION

Australia > Doncaster : 666 Doncaster Road

WORK SHIFT

Standard

TRAVEL

Yes, 20 % of the Time

MEDICAL SURVEILLANCE

Not Applicable

SIGNIFICANT WORK ACTIVITIES

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)

Abbott is about the power of health. For more than 135 years, Abbott has been helping people reach their potential - because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 160 countries, we create new solutions - across the spectrum of health, around the world, for all stages of life. Whether it is next-generation diagnostics, life-changing devices, science-based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health. The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well-being of millions of people. They push the boundaries to help manage and treat some of life's greatest health challenges. We invite you to explore opportunities at Abbott, to see if your talents and career aspirations may fit with our openings.

An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.

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