Technical Account Manager

qualys; Sydney; On-site; GBP 60,000 - 90,000; Full time

Job summary

Qualys is seeking a Technical Account Manager to renew, up-sell and cross-sell maintenance/service/license contracts for enterprise accounts. The role focuses on building strong relationships across customer management levels, aligning product capabilities with client goals, and driving sales opportunities in the assigned region.

You will work autonomously to understand customer needs, respond to RFIs/RFPs, and collaborate with Product, Marketing and Engineering teams.

Qualifications

• The ideal candidate will be self-motivated with knowledge of IT security and compliance.
• Must possess strong presentation skills and be able to communicate professionally in response to emails, RFPs and when submitting reports.
• Organised and analytical, able to find solutions to obstacles through creative and adaptive approaches.

Responsibilities

• Maintain and develop business and technical relationships at all levels to identify and develop potential new business opportunities within aligned accounts.
• Deliver engaging sales presentations that are relevant to the audience.
• Demonstrate, prove and align product capabilities to support customer goals.
• Respond to customer questions on technical and business-related issues, including RFIs/RFPs.
• Actively promoting, managing and supporting POCs / POVs.
• Provide accurate forecasting on Sales pipeline.
• Maintain sales admin records and completing sales reports when necessary.
• Carefully monitor the quality of all services Qualys delivers to the customer.
• Raise any necessary alert for the customer's business or technical situation in a timely manner.
• Act as the customer champion within Qualys.
• Work with Product Management, Marketing and Engineering teams to drive customer requirements.
• Travel onsite regularly to meet with customers to be an extension of their security team.

Skills

Excellent English

Strong presentation skills

Communication skills

Organised and analytical

Self-motivated

Willing to travel

Education

Bachelor's degree

Job description

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Job Description Summary:

The Technical Account Manager specialises in renewing, up-selling, cross-selling, and closing maintenance/service/license contracts for assigned region or account(s). Must be based in Sydney, Australia, to support customers across the Sydney region.Ensures customer awareness and understanding of applicable product elements and contractual implications. Must meet sales objectives, e.g., quota, productivity requirements.

Description:

As a Qualys TAM the candidate will hold responsibility for both the technical and sales contact with enterprise selected customer in order to manage business, establishing and growing strong relationships at all levels of business seniority within the customer's management. The ideal candidate will work autonomously, identifying and successfully working on customers' needs and plans and interacting with your management on key topics and milestones of the activity.

Responsibilities:

• Maintain and develop business and technical relationships at all levels to identifyand develop potential new business opportunities within aligned accounts
• Deliver engaging sales presentations that are relevant to the audience
• Demonstrate, prove and align product capabilities to support customer goals
• Respond to customer questions on technical and business-related issues,including RFIs/RFPs
• Actively promoting, managing and supporting POCs / POVs
• Provide accurate forecasting on Sales pipeline
• Maintain sales admin records and completing sales reports when necessary
• Carefully monitor the quality of all services Qualys delivers to the customer
• Raise any necessary alert for the customer's business or technical situation in atimely manner
• Act as the customer champion within Qualys
• Work with Product Management, Marketing and Engineering teams to drivecustomer requirements
• Travel onsite regularly to meet with customers to be an extension of their securityteam

Qualifications:

The ideal candidate will be self-motivated with knowledge of IT security and complianceand used to control typical business and sales processes. Must possess strongpresentation skills and be able to communicate professionally in response to emails, RFPsand when submitting reports. Organised and analytical, able to find solutions to obstaclesthrough creative and adaptive approaches.

• Bachelor's degree
• 2-3 years relevant experience
• Excellent written and oral English
• Excellent written and oral communication skills
• Proven ability to work autonomously on your assigned disciplines and/or tasks
• This is a sales role so familiarity with customer presentations and negotiations isdesired. Keep sales admin up to date and complete sales reports when necessary.
• Experienced at blending technical details with commercial requirements andcommunicating such matters in a customer-oriented way.
• Able to handle multiple and sometimes conflicting customer priorities.
• Able to travel throughout the sales territory

Desired Attributes:

• Knowledge of key technologies and subjects including TCP/IP and networking,Vulnerability Management, Policy Compliance/Audit Tools, Network Security, WebApp Security, Endpoint Detection and Response, File integrity Monitoring Patchmanagement, Cloud Security, Containers, DevOps cycle and API scripting (curl,python, ...)